Experiences - The PREMIER choice for efficient back office processes and business process outsourcing. Premier BPO

Premier BPO, Inc. combines deep process efficiencies and hands-on, proven management team possessing 125 years combined experience in providing offshore BPO and call center shared services to Fortune 500 Companies and other industry leaders with a synergistic relationship that will assure quality and economy. Premier’s global footprint, with multiple facilities in China, The Philippines and Pakistan provides outsourced solutions that ensure that Premier consistently delivers on the promise of superior services in diverse geographies and the particular destinations specifically tailored to your company’s BPO programs and needs.

22 Dec

Software Company

By Premier |

Contact Center

Overview

Our Contact Center Client's operations were grown rapidly as a result of the establishment of an outsourcing program consisting of English speaking Customer Service, American/ UK and Canadian Help Desk/ Call Center as a means of meeting staffing requirements that were hard to achieve at their headquarters.

The Client's call center was based in Europe. The time zone discrepancy between Europe and the US and Canada posed a significant problem for the Client from a logistical standpoint in terms of staffing and operations. (US and Canada normal day time business hours occur during the European night time hours)

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Premier BPO, Inc. combines deep process efficiencies and hands-on, proven management with over 125 years combined experience in providing offshore BPO and call center shared services to Fortune 500 Companies to assure quality and economy. Our global footprint with multiple facilities in China andPakistan and facilities in the Philippines means Premier consistently delivers on the promise of superior services in right destinations specifically tailored your company’s BPO programs and needs.

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