Value Added Reseller
By Premier |
Business Process Summary
Outsourcing Leader Premier BPO reduced costs for the client by $3.0M by Outsourcing 183 people from all areas of the organization. Major functional areas of support include: Accounts Payable, General Ledger, Information Technology, Rebates and Commissions.
KPMG, Premier BPO's accounting partner, has assumed responsibility for all finance accounting processes including producing numerous financial reports such as high profile, audited reports for a public 10K report. Other areas of support include: help desk, system support, customer service, telemarketing, data mining, billing, collections, purchasing, and bidding. The entire process has been designed to be flexible and scalable to meet new and increasing complexities of support requirements.
Billable Associates:
- 183 Associates, 10 Managers:
- Customer Support 51
- Purchasing 22
- Returns 10
- Help desk/IT 15
- E Business 4
- Telemarketing 6
- Software Development 10
- Data Management 8
- Misc. Support 17
- Accounting 40
