Experience/Case Studies
Premier BPO is comprised of a team of early movers in the outsourced process management arena who realized that the an also-ran, commoditized approach to service delivery had replaced the vigorous innovation and customer focus of the original migration of process management. In reaction, Premier developed a global right-sourcing model in four locations:
- United States:Client Services, Hosted Infrastructure and Program Management
- Pakistan: Outbound and Inbound Customer Acquisition and Technical Support
- China: Back Office, Medial Back Office and Limited Voice Support
- Philippines:Customer Support, Technical Support, Inbound and Outbound Customer
Acquisition
Leveraging four locations in three separate countries, all directly managed with vastly experienced US staff and highly educated, western-focused and extensively trained agents, Premier harnesses the cultural strengths of an integrated global delivery platform that has a track record of economical, efficient and profitable service delivery few organizations can match. Read some of our case studies to learn how we have helped other organizations:
Software Development Program
By Premier |
Contact Center
Overview
This Software Development Company was seeking to augment its existing internal call center staff in a cost effective manner in order to handle an expected increase in volume. They wisely and rightly discerned that they...
Accounts Receivable (A/R) and Accounts Payable (A/P)
By Premier |
Collections Methodology
- The Accounts Receivable Department of Premier BPO, Inc. has a thorough knowledge of and experience in SAP R/3 software, providing an overall system for planning, controlling and monitoring.
- Premier vigilantly and aggressively...
Software Company
By Premier |
Contact Center
Overview
Our Contact Center Client's operations were grown rapidly as a result of the establishment of an outsourcing program consisting of English speaking Customer Service, American/ UK and Canadian Help Desk/ Call Center as a means...
Consumer Credit Company
By Premier |
Premier's Client:
Premier's client is one of the country's fastest growing and most innovative Consumer Financial Services Company. They assist consumers who do not have enough credit or who may have had credit difficulties in the past. The client...
Medical Management
By Premier |
CLIENT PROFILE
- Largest primary care group and management company in the Greater Long Beach, California Area
- Ten years in business
- All offices automated via T-1s or DSL
- Manage 70 Physician, multi-specialty groups...
