Experience / Case Studies
Premier BPO is comprised of a leadership team of early movers in the outsourced process management arena. This team, with a combined experience of over 125 years in the outsourcing and offshore shared services business realized that the also-ran, commoditized approach to service delivery had, unfortunately, replaced the vigorous innovation and customer focus of the original migration of process management. As a purposeful, dedicated response, Premier developed a diverse global right-sourcing model in four geographical locations:
United States:Client Services, Hosted Infrastructure and Program Management
Pakistan: Outbound and Inbound Customer Acquisition and Technical Support
China: Back Office, Medial Back Office and Limited Voice Support
Philippines: Customer Support, Technical Support, Inbound and Outbound Customer
Acquisition
Leveraging four locations in three separate countries, all directly managed with vastly experienced US staff and highly educated, western-focused and extensively trained agents, Premier harnesses the cultural strengths of an integrated global delivery platform that has a track record of economical, efficient and profitable service delivery few organizations can match. Read some of our case studies to learn how we have helped other organizations:
Value Added Reseller (VAR) Case Study
Business Process Summary
Outsourcing Leader Premier BPO reduced costs for the client by $3.0M by Outsourcing 183 people from all areas of the organization. Major functional areas of support include: Accounts Payable, General Ledger, Information Technology, Rebates and Commissions.
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Web Retailer
Business Process Summary
Our client is Media company specializing in web sales. The product we deal with is an herbal supplement by the name of Nature Cleanse which cannot be purchased in any stores. It's only available online through their official website - However, for a limited amount of time, one can try Nature Cleanse and the only requirement is to pay shipping and handling while the product itself will be free of cost for the fist order.
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Medical Management
CLIENT PROFILE
Largest primary care group and management company in the Greater Long Beach, California Area
Ten years in business
All offices automated via T-1s or DSL
Manage 70 Physician, multi-specialty groups including payroll, accounting, pension, etc.
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Consumer Credit Company
Premier’s Client:
Premier’s client is one of the country's fastest growing and most innovative Consumer Financial Services Company. They assist consumers who do not have enough credit or who may have had credit difficulties in the past. The client offers new, brand name, computers on a layaway type payment plan at low weekly prices. With a Guaranteed Approval Program, customers are approved for financing, regardless of their credit. If they pay as agreed, customers are also entitled to free gifts such as LCD televisions, color printers, digital cameras, and a cash rebate
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Solutions for Software Companies
Contact Center
Overview
Our Contact Center Client’s operations were grown rapidly as a result of the establishment of an outsourcing program consisting of English speaking Customer Service, American/ UK and Canadian Help Desk/ Call Center as a means of meeting staffing requirements that were hard to achieve at their headquarters.
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A/R and A/P Services
Collections Methodology
The Accounts Receivable Department of Premier BPO, Inc. has a thorough knowledge of and experience in SAP R/3 software, providing an overall system for planning, controlling and monitoring.
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