Premier BPO, Inc. combines deep process efficiencies and hands-on, proven management team possessing 125 years combined experience in providing offshore BPO and call center shared services to Fortune 500 Companies and other industry leaders with a synergistic relationship that will assure quality and economy. Premier’s global footprint, with multiple facilities in China, The Philippines and Pakistan provides outsourced solutions that ensure that Premier consistently delivers on the promise of superior services in diverse geographies and the particular destinations specifically tailored to your company’s BPO programs and needs.

Inbound Sales

Premier supports telephone, email, and web chat inbound requirements for both support and inbound sales. Our agents typically provide information about products and services; book order requests, process payment; offer alternate or more suitable products and services; and offer complementary products and services.

Using agents steeped in customer service, efficient and accurate data entry, and cross-sell and upselling techniques, Premier’s global inbound sales team is a highly effective solution for organizations that need to maximize the value of their inbound traffic. Our objective is to grow sales and reduce the cost of customer acquisition through efficient workforce management, reduced handle times, and clearly mapped and documented call-flow.