Assistant Director of Operations
Vivian Ni joined Premier BPO in 2009 right after she earned her bachelor’s degree and has been working for the company for nine years now. Vivian developed her career with Premier BPO and currently serves as Assistant Director of Operations. She is very accomplished in the business process outsourcing (BPO) industry and her expertise include client relationship, operational management, contact center, project management, and campaign launching.
Director, Support Services
Talha Kamran is the Director Operations and the Site Director at Premier BPO Philippines. Prior to that he served as Director of Operations at Premier BPO center in China where he wasengaged in setup and later leading the outsourcing operations. He has more than a decade experience in back office operations and process automations services related to contact centers, logistics, billing, forex trading, software development, and data processing services.
Atif is the Director IT at Premier BPO since 2005 he has previously held the positions of Manager IT at Premier BPO and Manager IT at Ovex Technologies.
General Manager Operations
Kevin Anderson is Premier BPO’s General Manager of Operations and has been with the outsourcing industry since 2002. Prior to joining Premier BPO, Kevin was Director of Operations at Ovex Technologies. He has been with Premier BPO since 2004 and he has led the Operations management team in planning, developing and executing different procedures and strategies, running recruitment drives, designing and delivering general call center and client specific trainings.
M Nabeel Pervaiz
Head of Finance and Administration
M Nabeel Pervaiz is the Head of Finance and Administration at Premier BPO. He is a member of the Institute of Chartered Accountants of Pakistan and a Fellow member of the Association of Chartered Certified Accountants (UK) and a PWC Alumni. He has an extensive experience of leading the finance departments of various organizations, where he helped contribute to the expansion, growth, and establishment of internal controls according to global best practices. In addition, he is also a certified specialist in best practices of corporate governance from Wharton Business School.
Sam Hooper (KV)
Vice President Operations – Asia
Sam Hooper is Premier BPO’s General Manager of Asia Pacific, joined Premier in 2004. He was educated in the USA and has broad international management experience, which includes Logistics and Inventory Management with Furniture Expo in Dallas, Texas, and Customer Support and Contact Center Management experience with Telvista in Dallas, TX.
Chief Operating Officer
David Shapiro is Premier BPO’s Chief Operating Officer. As COO he is responsible for global delivery of high quality back office operations as well growing new and existing client relationships.Prior to joining Premier, he held numerous senior level positions in the BPO industry including the following: President of HKT (formerly PCCW) Teleservices where he was responsible for a global Business Process Outsourcing organization with centers in the U.S., Latin America and the Philippines President & Founder of Source One Communications, a BPO/Call Center with locations in six countries. SVP, Sales & Marketing of Minacs, a $280 million BPO with operations in Canada, the US and Europe . Chief Sales Officer with Dialog Marketing, a Contact Center outsourcer with operations in the US and Panama. Global experience includes developing/building operations in the US, Canada, The Philippines, South Africa, Australia, China, Costa Rica, Panama and the UK .
Ali joins Premier as the CEO with a blended background in technology and HR solutions. Ali started his career in product management and then ecommerce. Later, as the senior vice president at a $1B dollar IT solutions provider, he oversaw the go-to-market across the U.S. He then served as the chief marketing officer at a business-to-business technology company that competed against Microsoft and Amazon Web Services and was later acquired. He was recruited by ADP (Automatic Data Processing, Inc, NYSE: ADP), the largest global HR-technology and services provider, to help transform North American go-to-market across 5 business units. Prior to joining Premier, he was the global head of enterprise experience for Indeed, the world's largest recruiting platform and sister company to Glassdoor. At Premier BPO, his role is to help develop the career of its professionals and to help the company become a seamless extension of its client’s business processes. Ali graduated UCLA with a Bachelors in Economics and obtained his MBA from the Marshall Business School at the University of Southern California (USC).