People Behind Premier's Operations and Administration
General Manager Operations
Kevin Anderson is Premier BPO LLC’s General Manager of Operations and has been with the outsourcing industry since 2002. Prior to joining Premier BPO LLC, Kevin was Director of Operations at Ovex Technologies. He has been with Premier BPO LLC since 2004 and he has led the Operations management team in planning, developing and executing different procedures and strategies, running recruitment drives, designing and delivering general call center and client specific trainings.
General Manager Administration
Abid Samad is the General Manager of Administration and has been in the outsourcing industry since 2001. He held various positions in offshore operations for Align Technologies and with En Pointe Technologies. He has been with Premier BPO LLC. since 2005 and has led the Project Management Team in establishing operations in and China. Early in his career, he worked in banking, manufacturing and the public sector. He holds an MBA from Western Michigan University.
Sam Hooper (KV)
General Manager Operations Asia Pacific
Sam Hooper is Premier BPO LLC’s General Manager of Asia Pacific, joined Premier in 2004. He was educated in the USA and has broad international management experience, which includes Logistics & Inventory Management with Furniture Expo in Dallas, Texas, and Customer Support & Contact Center Management experience with Telvista in Dallas, TX.
Usman Kayani is the Operations Manager at Premier BPO LLC. since 2004 and has been with the outsourcing industry since 1998. Prior to joining Premier BPO LLC, Usman was with EnPointe Technologies, USA as an Accounts Manger handling business in 25 states.
Director Operations Philippines
Talha Kamran is the Director Operations at Premier BPO LLC Philippines. Prior to that he served as Director of Operations at Premier BPO LLC China. He has more than 7 years experience in back office operations and process automation. His past experience inlcude working as Data Analyst at Synectics Solutions (UK), and Manager Operations at Ovex Technologies (Pakistan).
Hanz Christian Modestano
Human Resources Manager
Hanz Christian Modestano is the Human Resources Manager. He joined Premier BPO LLC in 2018. His past experiences include working for QSR, telecommunications, language education, media production, and BPO industries. He leads the organization’s HR programs and policies as they apply to employee relations, compensation and benefits, performance management, and recruitment.
Alvin Del Castillo
Senior Managers for Operations
Alvin is one of the Senior Managers for Operations in the Philippines. Prior to his career in Premier BPO LLC, he served as the Department Head for Sales in the durable medical equipment industry. Alvin brings with him over 10 years of leadership experience in various outsourcing and offshoring lines of businesses, ranging from sales, customer service, and healthcare.
Quality Assurance Officer
Don has been with Premier BPO LLC Philippines since 2010, and has handled accounts such as inbound technical support, data back office, outbound sales, and music licensing. Prior to joining Premier BPO LLC, he handled inbound telco accounts and pharmaceutical campaigns. He was a Pharmaceutical Quality Assurance Officer before he found home in the BPO industry. He received his bachelor’s degree in 2002, and he is a licensed pharmacist.
Ricardo Trivino Jr.
Ricardo Trivino, Jr. is the IT Manager. He has long been with the BPO industry before settling in Premier BPO LLC in 2016. His previous experience was with Concentrix, where he served the company for 12 years. He held various roles for technical campaigns.
Senior Manager for Operations
Victor Asidao has been with Premier BPO LLC Philippines since 2017 as a Senior Manager for Operations. He started in the BPO industry in 2001, and his past experiences include holding various leadership roles for operations with eTelecare Global Solutions (now part of Convergys) and Accenture.
Cherry Lou Tabon
Operations Asst. Manager
Joined Premier BPO LLC January 2018 as Operations Asst. Manager. Has been with BPO Industry for 6 years. Prior joining Premier BPO LLC, worked for customer, client services and majority for operations management.
Assistant Director of Operations
Vivian Ni joined Premier BPO LLC in 2009 right after she earned her bachelor’s degree and has been working for the company for nine years now. Vivian developed her career with Premier BPO LLC and currently serves as Assistant Director of Operations. She is very accomplished in the business process outsourcing (BPO) industry and her expertise include client relationship, operational management, contact center, project management, and campaign launching.
Assistant Manager of Operations
Rebecca Yu is an Assistant Manager of Operations and came aboard Premier BPO LLC in 2011. She traces her beginning with the company as an agent after graduating from college. With a high sense of responsibility, excellent performance at work, and great management skill, she was promoted as a Supervisor in 2014, and then to Assistant Manager in 2017.
Center Technical Support
Augus Ding is Premier BPO LLC’s Center Technical Support. He obtained his Cisco Certified Network Professional (CCNP) certification and has been with company for six years now. Prior to Premier BPO LLC, August worked for Bayer China as a Chief Coordinator for Apple suppliers, providing technical support.
Mars Hong is the Administration Manager, who comes with seven years of administrative, as well as facilities management. Mars Hong has been a valuable support to our day-to-day operations, exhibiting competence in real estate, office planning, construction/renovation, purchasing, electrical/mechanical, hotel/travel management, company policies, and government laws.
Senior Director Global Business Solutions
Bard has over 30 years of experience building top line growth in the global BPO industry. His previous experience includes senior level positions with Teletech, SITEL, Willow Virtual Solutions, VXI Global, and Vertex Business Services. He has also served as Managing Director and Founder of Allegiance Solutions Group, a global customer engagement and Omni channel consulting company.
Director Cloud Services
Mark Millar is presently working as the Director of Cloud Services at dinCloud. With this role Mark is responsible for leading, and supervising dinCloud’s entire virtualization management, development, support, and customer engagement processes and infrastructure. As a member of the executive body, he not only strategizes to formulate and determine the quarterly goals and objectives of the organization, but also guides the R&D, Customer Solutions (Engineering/NOC), Customer Support, and Customer Success teams towards the achievement of the said goals.
Prior to this, Mark served as the Manager of the R&D at dinCloud, where he overlooked the development of various cloud applications for both, desktop and mobile platforms. The role additionally demanded the defining of a technology road map, with the effective management of projects, for the efficient delivery of high quality business initiatives.
Before joining dinCloud, Mark coordinated multi-departmental and multi-technology projects utilizing onshore and off-shore technical resources at En Pointe Technologies as the Manager of the E-Business & Service Desk. He prioritized the project implementation and development pipeline, and corresponded with fortune 500 customers on E-Commerce integrations with AccessPointe & SAP, a $40+ million investment project.
Through his experience, Mark has developed an outstanding ability to understand business requirements and effectively architect, plan, and implement corporate computing systems, that are consistent with the enterprise mission.