Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly [...]
HR plays an essential role in developing and driving a business’s most valuable asset: its people. Research shows that HR strategies aligned with achieving business goals have led [...]
Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what [...]
Remote work and Outsourcing found new stardom amidst covid-19 lockdowns and subsequent employment losses. Organizations that survived are now facing an economic pandemic. Due to the stimulus checks [...]
Social distancing has affected every aspect of our lives, more than imaginable. We can no longer stand close to each other in a store, let alone travel in [...]
The digital new age has brought millions of people various methods of open communication in the primary form of social websites and applications. These also serve as the medium [...]
The pandemic served as a wake-up call for all global businesses that were unprepared in the event of any major disaster, reminding everyone of the power of having a [...]
Known by multiple names such as the Pareto Principle, the 80/20 rule, and the law of the vital few and trivial many; Pareto Analysis is a strategic technique applied [...]
Outsourcing has been around for a long time but was only introduced as a full-blown business strategy in the 1990s. Utilized by organizations more and more to stay [...]
Outsourcing aspects of a business is a strategic process for many companies. While many people think that it is only reserved for large enterprises, it can also be [...]
