Work Life Balance in the Philippines BPO Industry
A typical BPO work schedule in the Philippines follows U.S. business daytime hours, which is a 13-hour difference from here. We have to adjust our… My five years working [...]
Understanding What Works in the Philippines
As to what any other company wants to achieve in their organization, Premier BPO LLC worked hard to realize and appreciate what works for the… We want to understand what [...]
That Big Little Meeting Called a Calibration Call
“Your call may be monitored for quality and training purposes.” I’m sure you’ve heard that line at one time or another. Call center outsiders… “Your call may be monitored [...]
Outsourcing – An Incredible Opportunity for Business Growth
My involvement with outsourcing began in 1990 when I was posted to Hong Kong to head up Citicorp Trade Services. All the banks were… My involvement with outsourcing began [...]