The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at the Las Vegas Convention Center.
This year’s expo offered educational sessions, keynote presentations, and networking opportunities on customer strategy, employee engagement, technology, and innovation. The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base. The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology.
C&CC Key Takeaways:
Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. Providing a unique perspective on how the changing business landscape requires a partnership mentality, Premier BPO COO, Dave Shapiro highlighted how co-sourcing fits the narrative.
The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations. Some highlights from collective event sessions included:
Attendees had the chance to attend masterclasses for first-hand knowledge of the latest customer service and support tools. 300+ exhibitors showcased innovative services and products that have revolutionized the customer experience journey.
Industry experts, thought leaders, and business owners alike, shared best practices for success in the contact center industry. The event also showcased the latest products and services from vendors to improve contact center operations. The expo highlighted the latest advancements in contact center technology, including AI, chatbots, speech analytics, omnichannel solutions, and cloud-based platforms. Overall, the event encompassed the utilization and improvement of automation tools, CX strategies, data analytics, compliance regulations, and industry-specific solutions.
About Premier BPO
Premier BPO seeks to be a seamless extension of its client’s business processes by immersing in the client’s values and objectives. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003.
To learn more about our co-sourcing capabilities, reach out to us for a free consultation