SOCAP is back and it’s in person this year!
Hybrid and remote work are ingrained in today’s business dynamic transforming how companies respond to customer demands. CX technology and industry have been at the forefront of this metamorphosis in the pandemic. Where embracing trends can help stay ahead of the curve, making sure the human aspect is not altogether lost in favor of advancement is also important. The arising questions associated
with adapting new methodologies to build an effective CX strategy will be under discussion at the upcoming SOCAP Spring Symposium, in May 2022.
Gathering industry pioneers and top experts under one platform in Phoenix, Arizona; the event is title
d “Discovering New Pathways – A Learning Symposium for CX Professionals”.
The in-person event gives access to expertise from various industry leaders and brands, community summits, and breakout sessions regarding their transformative CX journey in the past year. Thought leaders will also share subsequent findings to pave the way and adapt quickly to changing customer demands. Premier BPO will be present among sponsors and exhibitors at the Symposium sharing experiences, insights, and solutions.
Topics Featured in the Symposium:
Premier BPO Expert Recommendations:
Although there is plenty to do, learn, and connect with at the event itself; we have curated a list of a select few must-attend sessions, as suggested by Premier BPO veteran leadership. If you are a business centered on Customer Experience or aim to reinvent your CX for better customer engagement, then these discussions will provide you with contextual insight into shifting market dynamics. Here is a breakdown of our recommendations for the essential ones, so you don’t miss out on a learning and collaboration opportunity.
Sessions by Keynote Speakers:
Dan Gingiss – How A Remarkable Customer Experience Can Be Your Best Sales and Marketing Strategy
What to Discover:
Miriam Liszewski (Google) and Jon Jessup (1440) – The Future of Consumer Engagement and Conversational Commerce
What to Discover: