Utilizing the services of an outsourcing company will provide you with a few options to choose from, your new team structure. Depending upon the type of services required from your BPO partner and respective geographical locations they operate in, you can pick what befits your organization. Now that you’ve decided to outsource; the important thing to figure out is what type of team do you need to make your operation run smoothly? Moving from an in-house workforce to Dedicated resources or Shared Teams; each of the two models have their benefits, which we will discuss further below.
In-house teams cost a lot more when you calculate overheads like Training, QA, sick days, etc. as compared to outsourced teams in which the outsourcing firm address all these issues for you. Opting for either, dedicated teams vs. shared teams means knowing in-depth, the features, motivations, and benefits that each will bring. Since pricing is dependent upon the dedicated hours a full-time or part-time employee spends working for you, it is extremely important to identify the right type of team to meet your organizational needs. Some common factors that may persuade you to opt for one over the other (depending upon your business type and goals to achieve) are: