Forbes’ recent article showing the growth of CX in the past year highlights how CX is a top priority and most-talked about in business today.
87% leaders tag CX as their growth Engine more than any other area of focus, while the U.S. CX industry is projected to grow 15% annually from 2021 to 2028.
In a customer-centric service, CX is always the primary concern for a business. High-quality experiences require addressing every pain point before, during, and after a transaction.
Your CX strategy defines the journey the customer has had with you, how quick and efficient your responses are, and how easily you were able to resolve the problem.
An omnichannel approach is vital to a good CX journey, promoting customer loyalty.
Learn more about what Premier BPO’s CX strategy looks like by visiting our web page.