We are seeking an experienced Assistant Manager Operations capable of handling multiple technology services accounts. Ideal candidate should have 3+ years of experience handling of teams providing services to US based clients.

Responsibilities:

  • Assisting the higher management in organizing, planning and implementing strategy.
  • Communicate job expectations, planning, monitoring, appraising and reviewing job contributions.
  • Provide proactive suggestions and recommendations
  • Being a team player and work closely with our team in Philippines.
  • Ensuring company policies are followed.
  • Track the progress of weekly, monthly, quarterly and annual objectives.
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards.
  • Maintaining an overall management style that follows company best practices for multiple accounts.
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures.
  • Develop processes for receiving product, equipment utilization, inventory management, and shipping
  • Providing leadership and direction to team supervisors.
  • Ensuring quality and availability of Support staff for all campaigns.
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
  • Preparing and presenting employee reviews.
  • Working closely with higher management to lead staff.
  • Accomplish operations and organization mission by completing related results as needed.
  • Provide timely reports to the HR.
  • Taking disciplinary action when necessary.
  • Motivating employees and ensuring a focus on the mission.
  • Completing tasks assigned by the general manager/director accurately and efficiently.

Skills & Abilities:

  • Leadership Skills
  • Strong communication skills
  • Excellent employee
  • Strong initiative and self-awareness – a flexible team player
  • Creative thinker
  • Strong employee/customer relations experience
  • Demonstrated strength in employee communication
  • Program planning and facilitation experience
  • Experience driving engagement, and building and implementing related programs

Requirement:

  • Bachelor or Master’s degree in Business Administration.
  • 3+ years’ experience in similar role
  • Good communication skills in English
  • Good command on Microsoft Office
  • Strong problem solving & analytics skills

What we offer:

  • Market competitive salary
  • Career Growth
  • Learning & Development
  • Provident Fund
  • EOBI
  • Paid Leaves
  • Medical Coverage (IPD)
  • Life Insurance

Location: Gulberg II, Lahore
Shift: US Timings (9:00am to 6:00pm ET)

Interested candidates can apply by sending their resumes to recruitment@premierbpo.com with job title as email subject.