We are seeking for Customer Service Representative to join our team.

Job Responsibilities:

  • Serves customers by providing product and service information and resolving product
    and service problems.
  • Attracts potential customers by answering product and service questions and suggesting
    information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint,
    determining the cause of the problem, selecting, and explaining the best solution to
    solve the problem, expediting correction or adjustment, and following up to ensure
    resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer
    information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Qualifications / Skills:

  • English Language
  • Customer service
  • Product knowledge
  • Quality focus
  • Problem solving
  • Documentation skills
  • Phone skills
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multi-tasking

What we offer:

  • Market competitive salary
  • Career Growth
  • Learning & Development
  • Provident Fund
  • EOBI
  • Paid Leaves
  • Leave Encashment
  • Medical Coverage (IPD)
  • Life Insurance

Location: Gulberg II, Lahore

Timing: Night Shift (US Time Zone)

Job Types: Full-time

Interested candidates can apply by sending their resumes to recruitment@premierbpo.com with job title as email subject.