JOB Description:

Monitor CX Detect Software Platform to identify and resolve system issues before end user contact.

  • Serve as the first contact with customers who need technical assistance via phone or email.
  • A Senior resource to handle more challenging and complex cases.
  • Act as a mentor to L1 Team members.
  • Provide quick resolution and excellent customer service.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to direct end-user queries using Teleportivity software or over the phone.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure the issue has been resolved.
  • Record events and problems and their resolution in logs
  • Alert / report any malfunctions that continue to occur.

Help Desk Operator Requirements

  • Previous working experience as an AV/IT Help Desk Technician
  • Bachelors in IT, Computer Science or a similar relevant field
  • In-depth knowledge of computer systems and audio-visual systems
  • Experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills

Job Type:

  • Full-time


  • Php50,000.00 – Php55,000.00 per month


  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Promotion to a permanent employee


  • 8-hour shift

Supplemental pay types:

  • 13 th -month salary
  • Ability to commute/relocate:
  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

How to Apply:

Interested candidates can apply by sending their resume to with job title as email subject.