Job description

Primary Responsibilities:

  • Monitor CX Detect Software Platform to identify and resolve system issues before end user contact.
  • Serve as the first contact with customers who need technical assistance via the phone or email.
  • Provide quick resolution and excellent customer service.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to direct end user queries using Tele Portivity software or over the phone.
  • Ask questions to determine the nature of the problem.
  • Walk customer through problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure the issue has been resolved.
  • Record events and problems and their resolution in logs
  • Alert / report any malfunctions that continue to occur.


  • Previous working experience as an AV/IT Help Desk Technician
  • Bachelors in IT, Computer Science or similar relevant field
  • In-depth knowledge of computer systems and audio-visual systems
  • Experience with diagnosing and resolving basic technical issues
  •  Excellent communication and interpersonal skills
  • Customer-oriented and patient

Compensation: P 45,000


Government Mandated Benefits:

– 13th month pay
– SSS, Pag – ibig, Philhealth
– Maternity Leave
– Paternity Leave
– Solo Parent Leave
– Magna Carta for women leave

Company Benefits:

– Day 1 HMO
– Annual Salary Review
– Annual Leaves
– Birthday Leave
– Engagement Activities
– Attendance Incentive