Senior Site Manager

DUTIES AND RESPONSIBILITIES

The role involves, but is not limited to, the following duties and responsibilities;

• Provide strong, dynamic leadership that mentors, develops, and guides team members  to efficiently deliver their KRAs.
• Responsible for development and administration of annual department budget to attain  business goals with operational stability which involves budgeting and forecasting of  expenses. Does budget and expense review and approval.
• Coordinate analytic, strategic and technical resources to meet client expectations and  ensure satisfaction.
• Ensure that the company complies to all local Philippines laws.
• Ensure employees are provided with a safe and healthy working environment. • Ensure that employees meet or exceed client’s expectations.
• Maintain high levels of data security standards to protect client’s data. • Ensure that the HR team is able to bring in the best possible resources available onboard  to cater our clients.
• Liaise with superior to make decisions for operational activities and set strategic goals • Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback. • Evaluate regularly the efficiency of business procedures according to organizational  objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation in  coordination with the Finance and Admin department.
• Oversee customer support processes and organize them to enhance customer  satisfaction
• Review financial information and adjust operational budgets to promote profitability • Revise and/or formulate policies and promote their implementation • Manage relationships/agreements with external partners/vendors
• Evaluate overall performance of operations by gathering, analyzing and interpreting  data and metrics
• Ensure that the company runs with legality and conformity to established regulations. • Delivery management – ensure all contractual deliverables are met & exceeded across  all clients.
• P&L management – ensure good financial health of the entity.
• Client Management – Ensure a strong client connection & build long-standing  partnerships.
• Strategy – Build & execute a growth strategy.
• Efficiency through transformation – run the Philippines operations smoothly & at the  same time ensure the clients get ROI through effective implementation of operational  strategies.
• PEZA compliance monitoring for Premier BPO Philippines

About You: 

As a Senior Site Manager you are a:

• Creative thinker – You are curious and unafraid to ask questions
• Hard worker – You are industrious and diligent in everything you do
• Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes: 

• Bachelor’s Degree in Business or other related major or equivalent relevant work  experience required
• 10+ years managing call center operations within the Business Processing Outsourcing  (BPO) industry
• Excellent interpersonal skills and able to collaborate with all levels of the organization • Able to take initiative and have a solutions/results mindset
• Ability to be a change leader
• Ability to work collaboratively across cultures and organizations; strategically focused on  continuous improvement.
• Ability to effectively work in a fast-paced environment.
• Ability to identify tasks critical to keeping customer satisfaction levels in check • Ability to delegate and manage from a high level across multiple departments, clients,  and operations teams
• Ability to teach leadership development skills with a track record of producing strong  leaders
• Ability to deliver presentations in front of clients and key stakeholders • Ability to manage financial budgeting and forecasting. Understand all levers that can  impact profitability
• Excellent oral and written communication skills – ability to deliver constructive feedback  and inspire employees to deliver positive results
• Excellent time management skills
• Solid understanding of Word, Excel, and MS Office suite
• Assure compliance with all applicable federal and state statutes

Benefits:

Government Mandated Benefits:

– 13th month pay
– SSS, Pag – ibig, Philhealth
– Maternity Leave
– Paternity Leave
– Solo Parent Leave
– Magna Carta for women leave

Company Benefits:

– Day 1 HMO
– Annual Salary Review
– Annual Leaves
– Birthday Leave
– Engagement Activities
– Attendance Incentive