Job description

Primary Responsibilities

  • Monitor CX Detect Software Platform to identify and resolve system issues before end user contact.
  • Serve as the first contact with customers who need technical assistance via phone or email.
  • Provide quick resolution and excellent customer service.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to direct end-user queries using Teleportivity software or over the phone.
  • Ask questions to determine the nature of the problem.
  • Walk customers through the problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure the issue has been resolved.
  • Record events and problems and their resolution in logs
  • Alert / report any malfunctions that continue to occur.

Help Desk Operator Requirements

  • Previous working experience as an AV/IT Help Desk Technician
  • Bachelors in IT, Computer Science or a similar relevant field
  • In-depth knowledge of computer systems and audio-visual systems
  • Experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient


Job Type: Full-time
Salary: From Php60,000.00 per month


  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to a permanent employee


  • 8-hour shift
  • Evening shift
  • Fixed shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • 13 th -month salary
  • Performance bonus

Ability to commute/relocate:

  • Quezon City: Reliably commute or plan to relocate before starting work

How to Apply:

Interested candidates can apply by sending their resume to with job title as email subject.