US Service Desk L1

Job description

Primary Responsibilities

• Monitor CX Detect Software Platform to identify and resolve system issues before end user contact.
• Serve as the first contact with customers who need technical assistance via phone or email.
• Provide quick resolution and excellent customer service.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to direct end-user queries using Teleportivity software or over the phone.
• Ask questions to determine the nature of the problem.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure the issue has been resolved.
• Record events and problems and their resolution in logs
• Alert / report any malfunctions that continue to occur.

Help Desk Operator Requirements

• Previous working experience as an AV/IT Help Desk Technician
• Bachelors in IT, Computer Science or a similar relevant field
• In-depth knowledge of computer systems and audio-visual systems
• Experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented and patient

US NATIONALITY IS A MUST

Job Type: Full-time
Salary: From Php60,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to a permanent employee

Schedule:

• 8-hour shift
• Evening shift
• Fixed shift
• Monday to Friday
• Overtime

Supplemental pay types:

• 13 th -month salary
• Performance bonus

Ability to commute/relocate:

• Quezon City: Reliably commute or plan to relocate before starting work
  (Required)