Hospitality Contact Center Emergence Post-Pandemic
The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry.
The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry.
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional to business growth and sustainability.
HR plays an essential role in developing and driving a business’s most valuable asset: its people. Research shows that HR strategies aligned with achieving business goals have led to better performance, demonstrating how a good HR department is a competitive advantage.
Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what does ‘BPO’ stand for? Business Process Outsourcing refers to subletting non-core
Remote work and Outsourcing found new stardom amidst covid-19 lockdowns and subsequent employment losses. Organizations that survived are now facing an economic pandemic. Due to the stimulus checks and rising attrition in the US, it is becoming increasingly
Social distancing has affected every aspect of our lives, more than imaginable. We can no longer stand close to each other in a store, let alone travel in groups or attend massive parties. The same is true for business fronts, which have undergone an extreme digital
The digital new age has brought millions of people various methods of open communication in the primary form of social websites and applications. These also serve as the medium of interaction between the provider and the customer. Where User Generated
The pandemic served as a wake-up call for all global businesses that were unprepared in the event of any major disaster, reminding everyone of the power of having a potential redundancy or backup plan with a shared services partner. With almost every industry affected,
Known by multiple names such as the Pareto Principle, the 80/20 rule, and the law of the vital few and trivial many; Pareto Analysis is a strategic technique applied to logically identify the cumulative impact of a problem stemming from its frequency and multiple causes.
Outsourcing has been around for a long time but was only introduced as a full-blown business strategy in the 1990s. Utilized by organizations more and more to stay relevant in the tech-savvy world, this innovative approach made a global impact progressively and across every field.
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