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Outsourcing aspects of a business is a strategic process for many companies. While many people think that it is only reserved for large enterprises, it can also be a crucial tool for small businesses to grow as well. The US Small Business Administration says that a third
Business Continuity in the new normal is bolstered by Business Process Outsourcing across the globe. If you haven’t previously deliberated on utilizing the services of a bpo to further your business, you may want to reconsider. Effective overall cost-reduction,
The pandemic brought a wave of disruption most enterprises were unprepared to cope with. Smarter, better-prepared businesses were able to mitigate the negative effects by digitally transitioning. Outsourcing, thus rose to the occasion, as a global contributor
Modern-day brand value is driven by Customer Experience Strategy and approach to omnichannel solutions. Customer Care specialists across the globe are always striving towards innovation and collaboration to surpass Consumer Satisfaction standards.
Are you all set for the imminent Cyber Monday madness on 30th Nov 2020? Fall is here and Thanksgiving is approaching soon. After Black Friday on Nov 27th, the online mob of shoppers will have a field day with the innumerable sales and limited-time offers.
The aftermath of COVID-19 presented a global shift in everyday business functionality. Organizations rapidly adapted to the new normal by way of digitization. Companies discovered that telecommuting did not impact revenues much, rather accelerated
Contemporary work-life requires transformation and adaptation of modern technology into everyday processes for stability and continuity. Throughout the world, the focus right now is to utilize AI solutions to increase operational efficiency on every platform.
Virtual events can bring the global business leaders to your doorstep – or in today’s case, your desktop. Pandemic lockdowns worldwide may have stopped physical interaction but they have done everything right to further digital communication platforms.
We currently live in the era of specialization where you can’t manage everything with utmost efficiency. Secondly, a “manage it all yourself” approach detracts you from core business objectives. You end up losing more than you may have saved.
In today’s digital world, the face of customer service has changed. With the advancements in technology and a self-service culture, consumers are demanding instant access to solutions and on-demand customer service. According to a 2016 report,
