In general, technical support for software services attempts to provide help to a user in solving specific problems with their computer services. Premier BPO provides technical support through telephone calls, SMS, email, or online chat. We also provide managed services, on an ongoing basis, with well-defined “response and resolution times” for a fixed rate, or a flat fee. This includes services such as 24/7 monitoring of servers, and a 24/7 help desk for customer’s computer issues, etc.
Why Premier BPO
For businesses needing to provide technical support, outsourcing allows them to maintain a high availability of services. Such needs may result from peaks in call volumes during the day, periods of high activity due to introduction of new products, or the requirement to provide customers with a high level of service at a low cost to the business.
Premier BPO outsourcing services in the software business include: Technical Support, Inside Sales and Telemarketing, and Customer Service.
We are able to provide all of the above through deployment of personnel that are highly skilled and experienced. We have very little turn-over, which helps to ensure continuity and an in-depth understanding of the customer’s business requirement.