- June 14, 2016
- Posted by: Steven Patrick
- Category: News and Views
Premier BPO, a global provider of back office, contact center and business process outsourcing solutions, is pleased to announce its partnership with Kapta, a provider of an enterprise Key Account Management platform. Premier BPO intends to leverage Kapta to streamline the handling of its client base and to improve upon overall client satisfaction.
Bryan Michel, Vice President of Client Services said, “This is an exciting step for Premier BPO. Kapta fills a need that has been missing within the organization, an enterprise level Key Account Management platform that not only captures all client contact data in one centralized spot, but scores the health of the account based on a variety of factors. Amongst a variety of positive tools that Kapta provides, Premier will be leveraging the built in Customer Satisfaction tool to work more closely with all clients on building out agreed upon success plans. As Premier continues to grow, Kapta will be key to maintaining a high level of client satisfaction.”
Alex Raymond, CEO of Kapta said: “Premier BPO is an ambitious and forward-thinking company that knows how important it is to actively manage their existing accounts. We are very pleased to be working them to achieve their business goals.”
Premier BPO will be providing customer service and technical support to Kapta’s clients as part of the agreement.
For more information about Premier BPO:
Kapta is an enterprise Key Account Management platform designed for the accounts that matter most. Kapta powers trusted relationships between key account managers and customers through the use of joint success plans and clear expectations.
Kapta is a Techstars company and a proud member of the Entrepreneurs Foundation of Colorado (EFCO), which gives back 1% to the community.