Spanish Bilingual Support

Premier BPO is looking for a Full-time Spanish Bilingual Support in Quezon City!

SUMMARY OF FUNCTIONS

A Customer Service Representative is a job that requires the ability to handle multiple tasks.

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
• First point of customer contact for general inquiries like pricing, products, scheduling etc.
• Builds and maintains business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Have fun and contribute new ideas while you work
• Create “Interactions” and staying “Proactive” in every level of your customer engagements
• Build long-term relationships and trust with valued customers through exemplary support in customer service, tech support, and scheduling
• Support customers with their smart home security and automation accounts
• Handle inbound and outbound calls, CHAT, and emails
• Retain customers by utilizing strong listening and critical thinking skills. Go the extra mile to engage customers

Experience and Skills Needed

• Strong communication and interpersonal skills
• Dependable and a team player
• 1+ years of Tech support and other general customer service call center experience
• Ability to multi-task, prioritize, and manage time effectively
• Conflict Resolution
• Holds a bachelor’s degree or at least 2nd year college level.

Job Type: Full-time

Salary: Php75,000.00 – Php80,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)