Call Center Services

At Premier BPO LLC we understand how important customers are for your business. Our Call Center Agents build your Brand Impression through Exceptional Customer Experience. Since 2003, we have proved to be very successful in call center services and outsources contact center solutions provider for IT and software companies as well as eCommerce businesses. The contact center solutions for healthcare and health insurance providers is another milestone Premier BPO LLC. has achieved in last three years.

We have designed call center solutions that help businesses keep pace with latest market trends and changing customer demands. We understand that in this era of technology and innovation, and the fierce competition over market share, exceptional customer care and engagement is vital for the growth and survival of businesses.
We know the art of Customer Loyalty

Our well planned, well implemented, customized solutions allow businesses to go beyond traditional ways of customer service. We ensure an innovative approach, built around your customer needs, to deliver value added services across all functions of customer relationship management.

Premier BPO LLC’s suite of Call Center Services includes:

  • Customer Care
  • Lead Generation
  • Technical Support
  • Outbound Sales Support
  • Inbound Sales Support
  • Order Taking
  • 24/7 Help Desk Services
  • Overflow Call Management
  • Web Chat and Web Collaboration

We have supported Leading Brands in various industries by focusing on Customer Experience, Engagement, and Growth.

With years of experience in Call Center operations we have assisted many leading brands with our customizable solutions, innovative strategies and tools. We are proud to serve our clients in almost every industry from Automotive to Logistics, Ecommerce to Finance, Software to Telecommunications, Insurance and Healthcare.
Our Solutions help drive Customer Acquisition & Retention while reducing Operational Cost and increasing Upsell & Cross-sell opportunities.

Our integrated customer support solutions leverage your business with customer friendly practices to deliver differentiated customer experience. Some prominent benefits which we offer our clients include:

  • Exceptional Customer Service
  • Reduced Operational cost
  • Multi-Channel Support
  • Skill-Up Training Sessions
  • Maximizing First Call Resolution Rate
  • Scalable, Intelligent Solutions
  • Improved Productivity

“As a longtime client, I want to thank you for being a true partner with us. As you know the call center environment is one with ever increasing regulatory oversight. Premier BPO LLC is well aware of this and places great emphasis on being compliant while simultaneously meeting management objectives. Your company’s commitment to success shows at every level of management down to the individual supervisor and agent. I’m glad we partnered with Premier BPO LLC and look forward to maintaining that relationship for years to come.”

Bruce E Mattare
Principal Member, NCD Financial, LLC

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