Led by the same team who built the second largest call center company in the world (now known as Sitel Worldwide), with over 130 years of collective experience, Premier BPO provides the best in world class call center services. A call center is normally utilized for purposes of receiving or transmitting large volumes of requests by telephone. An inbound call center is operated to administer incoming product support or information inquiries from consumers. An outbound call center is operated for telemarketing, solicitation of charitable or political donations, debt collection, and market research, etc.
Premier BPO offers a full complement of Call Center Services including, but not limited to, the following:
- Inbound and outbound high volume calls for the purpose of sales, telemarketing, surveys, technical support, or other specialized functions;
- Complete services for Sales and Marketing;
- Inbound call services to provide customer service or help desk, with or without a sales complement (service, sales, up-sells, cross-sells, etc.); and
- Metrics on calls per customer requirements.