Web Development & Web Care
Our web care staff is available 24/7 to assist your customer and deliver technical support and help desk services.
Outsourcing these functions empowers these companies with the benefit of scale, reduction of risk, dramatically lower costs and 24/7 perpetual availability of systems while the service levels remain high and, in most instances, are more efficient than those that were previously provided internally. Costs associated with hiring, training, and restructuring are also done away with. Moreover,outsourcing IT support functions enables companies to focus more intensively on their core functions and, thus, maintain a much higher level of productivity. Outsourcing also enables these companies to utilize specialized personnel that have a technical knowledge base and experience that exceeds what is available inside the company, while providing all of the benefits of scale and a higher level of technical support to their employees.
Premier BPO is an Outsourcing Industry leader that provides our 135+ years of collective industry experience and the strength of proven success for the delivery of the following IT Support Services in the following functional areas of expertise and technology:
- Web Care, SAP, CRM and all web-based applications.
- Solutions developed utilizing PERL scripts and Microsoft ASP as well as .NET development suites.
- Programming on diverse platforms such as Clarify, SQL Server 6.5/7/2000, Active Server Pages (ASP), .NET (Visual Basic.NET, Visual C++.NET, Visual C#.NET, ASP.NET), Visual Basic 6, Visual C++ 6, BizTalk Server 2000/2002, Java, JSP, JavaBeans, PERL scripts, Microsoft ASP, .NET and others as required.
- Tiers I, II and III Technical Support and/or Help Desk
- Other IT functions which may be required including customized and/or proprietary IT functions.
“As a longtime client, I want to thank you for being a true partner with us. As you know the call center environment is one with ever increasing regulatory oversight. Premier BPO is well aware of this and places great emphasis on being compliant while simultaneously meeting management objectives. Your company’s commitment to success shows at every level of management down to the individual supervisor and agent. I’m glad we partnered with Premier BPO and look forward to maintaining that relationship for years to come.”
“We have been outsourcing for over 4 years with Premier. Premier BPO has allowed us to lower our cost, maintain our quality and increase productivity.”