Current Zoho Desk Customers
Your organization might have purchased a Zoho Desk subscription 2 months ago or 2 years ago. However, you have that feeling that you aren’t getting the most out of what the system can offer. It has a lot of features, and you want to increase your support capabilities. After all, Customer Experience and Customer Support are increasingly critical differentiators.
This is where we come in! Imagine having a dedicated administrator or additional agents that can manage tickets. The Zoho Desk Admin means that you have an expert that stays on top of not only Zoho Desk trends, but also aligns to your business priorities as an extension of your organization. And if you bring on our Zoho Desk Agents, you’ll be able to extend coverage, be more responsive and improve your customer satisfaction.
You can choose to tap into just our Zoho Desk Admin or the Agents, or combine them. It’s your choice!
Overwhelmed?
Slow Response Times?
Need Expertise?
Zoho Desk Admin Outsourcing
As a Zoho specialist, Premier BPO LLC helps Zoho customers like you manage Zoho Desk by assigning a dedicated administrator responsible for your organization. The Zoho admin service allows you to have a specialized and trained resource that makes it their job to know Zoho Desk inside and out, and specific to your needs. You can utilize this as a standalone to support your existing agents or combine it with agent outsourcing.
Zoho Specialist
Dedicated Admin
Trained Resource
Your Zoho Desk Admin will be responsible for:
Serving as the admin for Zoho Desk
Being aware of latest updates and changes to Zoho by reviewing blogs and forums
Helping agents with support and updating the Knowledge Base
Advising your leadership team on how to make the most of all the features offered by Zoho Desk
Ensuring the effective and efficient utility of Zoho Desk
Helping with the running of reports
Integration and API mapping
Zoho Desk Agent Outsourcing
As a Zoho specialist, Premier BPO LLC helps you support your customers by tracking and responding to tickets in Zoho Desk. Agents are dedicated to you so they understand your policies, procedures and act as an extension of your support organization. You can utilize this as a standalone to support your existing agents or combine it with agent outsourcing. You can combine agents with the Zoho Desk Admin outsourcing or if you already have an admin, you can simply augment your support team. You can choose from regular day-time support, after-hours only, or 24/7 and in multiple languages.
Zoho Specialist
Dedicated Agents
Trained Resource
Your Zoho Desk Agents will be responsible for:
Reviewing and responding to tickets online or via email
Answering online chat, phone calls or social media real-time
Sharing feedback on customer support issues
Available based on any timezone or hours and days you require
Respond in English, Chinese, or other languages
Why Use Premier BPO LLC to Outsource Your Zoho CRM Admin
Outsourcing Expertise
Premier BPO LLC was founded in 2003 and has only been providing outsourcing services. We’ve developed processes based on our management team’s experience in the industry and evolved it over time. We look for long-term relationships with customers. We’ve also received industry awards and recognition across the globe.
Dedicated Admin
You’ll get a dedicated Zoho CRM admin instead of having to deal with a pool of shared resources. Many outsourcing companies will put small customers into a shared services model so each time you contact them, you might get a different person that isn’t familiar with your business, your processes, or your people. With Premier BPO LLC, you will have a dedicated admin that you can always go to and know that they understand your business, your industry, your processes and policies.
Zoho CRM Admin Services
Over the years, we have been providing CRM Admin services and find that most customers want to have an easy to understand package. We will customize our services to suit your needs. Below is an example of service levels we offer for Zoho Desk Admin outsourcing. If you have other ideas, let’s talk!
While these levels may give you an idea of the type of service you are looking for, we are happy to customize the service for you as well because you will have a dedicated Zoho Desk admin. This will allow you to determine how they can best serve your organization.
Contact us to discuss your needs further and we’d be happy to explore how our admin service can help you make better use of Zoho Desk.
| Service Desk Services | Basic Service Plan | Prime Service Plan |
|---|---|---|
| Basic Service Desk Setup and Ticket form Customization |  |
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| Customer Support Channel Configuration | ||
| Customer Portal – Customization | |
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| Live Chat | |
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| Community Forums | |
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| Web To Ticket Form | |
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| Cloud Telephony – Zoho Desk Browser dialing | |
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| Knowledge base Articles for customer portal | |
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| Support Email address white labeling | |
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| Multiple Department Setup and Configuration | |
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| Support Desk Automation | ||
| Workflows – auto ticket assignment | |
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| Macros Setup | |
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| Notification Rules | |
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| SLA Management | |
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| Contract SLA | |
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| Help Desk Customization | ||
| Ticket Template setup with auto populated info | |
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| Custom fields for different department | |
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| Reports and Dashboards | ||
| Custom Reports | |
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| Custom Dashboard | |
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| Data access control setup | |
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| Zoho Desk Integrations | ||
| Integration with CRM – 360 degree view | |
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| Integration with Bug Tracker | |
