Customer Services Outsourcing
Customer Services Outsourcing. … Without customers, no business can keep going, which is why having outbound & inbound customer service should be an integral part of any company and Infinit Contact, a leading outsourcing service provider, understands the value of good customer relationship.
BPO Customer Service
Premier BPO is a leading customer services provider to businesses that belong to Fortune 500 & Inc. 500. Our seasoned BPO strategies and skills in business process management make us an ultimate choice for those intended to reduce operational cost and focus more on core business activities in revenue generation etc. Premier BPO leadership has expertise in outsourcing solutions for more than 100 years, radiant history with achievements especially in back office processing and strategizing back office smooth functions running on behalf of our valued clients.
What is Good Customer Service?
Good customer service means helping customers efficiently, in a friendly manner. It’s essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind. Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.
Premier BPO, Inc. offers customer support 24/7/365 through it’s offshore outsourcing centers in Philippines, China and Lahore-PK. We also support English, Spanish, French and other multi-lingual customers for customer care services, inside sales and tech-support.
Premier works with client companies to increase their profitability and productivity by removing the burden and expenses of traditional “back-room” systems, processes and people. This allows their clients to focus on their core competencies, such as product development, sales and marketing. Premier is founded and led by an experienced management team with over 100 years collective experience in offshore outsourcing solutions and considerable demonstrated success in growing companies in multiple BPO and KPO verticals in multiple offshore geographies.
At Premier BPO we profess that we do all of the above and more ….. So compare us for quality, reliability, experience, price, technical capability, and commitment to serve you and your customers.
- Call Center Services
- Customer Services
- Inside Sales Support
- Lead Generation
- NOR Services
- Order Management
- Warranty Registration
Business Process Management
Business process management (BPM) is a field in operations management that focuses on improving corporate performance by managing and optimizing a company’s business processes. It can therefore be described as a “process optimization process.” It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. These processes can impact the cost and revenue generation of an organization.
Premier BPO strives to combine customer needs with technology and people to produce a synergistic blend of customized solutions that produce higher profits, reduced costs, greater customer satisfaction and lasting client relationships.
Premier BPO's Business Philosophy
Mandating a customer centric service culture, where outsourcing solutions transcend business boundaries, and our customer’s needs and interests are treated above our own.
Providing businesses with Call Centers, IT Support , Back Office, Medical Billing, Financial and Banking services, etc, we know that most clients:
- Require customized solutions tailored to their needs that are conceived and implemented through a consultative process; and then seamlessly integrated with their processes and systems.
- Desire 24/7 operational capability for certain outsourcing solutions.
- Dictate that the new end-to-end process, resulting from the outsourcing solution, is governed by a service contract, which delivers cost savings, enhanced customer satisfaction, metrics, reports, and analytics for their business.
Premier BPO has outsourcing facilities in the United States, China, the Philippines, and Pakistan. All of the locations are managed by highly educated and experienced personnel, many of whom were educated and trained in the United States and have contributed towards Premier’s success since its inception.
Business Plan Market
Premier BPO’s team has a very successful history of assisting customers build businesses, reduce costs, improve margins, and increase share of market. The team is credited with building, and operating the world’s largest call center, data entry processing, IT services, and successfully implementing numerous solutions at forty-one processing locations worldwide.