My Premier Year as CEO
One year seems to have gone by so fast. I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I [...]
Hospitality Contact Center Emergence Post-Pandemic
The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry. The panic that ensued among flight [...]
Omnichannel VS Multichannel Contact Center For Enhanced CX
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly [...]
