My Premier Year as CEO
One year seems to have gone by so fast. I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I [...]
The SOCAP Recap Part 1 – Indy Fall Symposium 2022
SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. This year [...]
THE SOCAP RECAP – Finding New Pathways to CX
CX Technology has evolved with the customer journey during the pandemic. Businesses were compelled to augment operations in cloud models to meet modern customer demands, especially [...]
Five Emerging Customer Experience (CX) Trends 2022
Contactless CX during pandemic restrictions gave a newfound meaning to the cx journey; everything today has to be personalized to the customer’s taste. Competitive customer experience design today [...]
Omnichannel VS Multichannel Contact Center For Enhanced CX
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly [...]
