SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. This year [...]
CX Technology has evolved with the customer journey during the pandemic. Businesses were compelled to augment operations in cloud models to meet modern customer demands, especially [...]
Contactless CX during pandemic restrictions gave a newfound meaning to the cx journey; everything today has to be personalized to the customer’s taste. Competitive customer experience design today [...]
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly [...]
