“I like that Premier is totally aware and recognized things like AI, Chat GPT and how we can leverage it to be a disruptor in our favor. Premier made a lot of big promises to TechSmith. In every case and more, they have surpassed those promises. I’m really looking forward to the great things we’re going to do together…”
“AMP Smart researched many different BPO’s before deciding to partner with Premier BPO. We made the absolute right decision. The integration with Premier BPO was much easier than anticipated and we have transitioned more skill sets and tasks to Premier BPO than we had originally planned due to the excellent quality of their work. Premier BPO’s leadership is responsive and easy to work with. AMP Smart feels like its partnership with Premier BPO is a true collaboration. They want our business to succeed and truly care about our customers.”
Dave Bolen, COO, AMP Smart
“From our first meeting, we knew Premier BPO would be a trusted partner. As we quickly ramped up to support new growth, Premier BPO was right by our side to ensure our clients’ needs were fulfilled and provided great recommendations on how we could improve our service delivery. Premier BPO never skips a beat in terms of service especially during challenging times, like the current pandemic. Their professionalism, efficiency, and quality are top notched. We are ecstatic we have a partner that is dedicated to our overall success.”
Natalie Nethken , Sr. Director of Business Operations, Newberry Group
“…All of us here at Dental Office Support want to thank you for the outstanding service you have provided. Your team consistently exceeds our expectations and has enabled us to shift more workload your way than we had anticipated was possible within our service protocols. As you know, that increases profitability on our end. PBPO’s professionalism, can-do attitude and focus on continual upgrade training has resulted in a very favorable impression from our clients. In turn, this has led to larger shares of their business and increased referrals of new business. Our success in more than doubling our client load since the pandemic shutdown … is really the story of your success. Thank you again for all you do and for the bright future ahead!”
Steve Cartin, Owner , Dental Office Support
“As a longtime client, I want to thank you for being a true partner with us. As you know the call center environment is one with ever increasing regulatory oversight. Premier BPO LLC is well aware of this and places great emphasis on being compliant while simultaneously meeting management objectives. Your company’s commitment to success shows at every level of management down to the individual supervisor and agent. I’m glad we partnered with Premier BPO LLC and look forward to maintaining that relationship for years to come.”
Bruce E Mattare, Principal Member, NCD Financial, LLC
“We have been outsourcing for over 4 years with Premier. Premier BPO LLC has allowed us to lower our cost, maintain our quality and increase productivity.”
Colleen Heese, Director, Operations, Cass Information Systems, Inc.
While virtually every company was forced to go remote and is still maintaining a remote workforce environment, that doesn’t mean it is easy to manage or efficient. There are a number of challenges in managing a hybrid workforce.