Gear-Up for the Saga of Cyber Monday 2020
Are you all set for the imminent Cyber Monday madness on 30th Nov 2020? Fall is here and Thanksgiving is approaching soon. After Black Friday on Nov 27th, [...]
Digital Transformation of Contact Centers: WFH 2020 and Beyond
The aftermath of COVID-19 presented a global shift in everyday business functionality. Organizations rapidly adapted to the new normal by way of digitization. Companies discovered that telecommuting did not impact [...]
Enabling Business Continuity for Back office Operations Amidst a Crisis
Combining Technology and Human Capital for Ongoing Back Office Operations Contemporary work-life requires transformation and adaptation of modern technology into everyday processes for stability and continuity. Throughout the world, the [...]
How Digital Solutions Ensure Your Business Prospers – SSFA Virtual Event
Virtual events can bring the global business leaders to your doorstep – or in today’s case, your desktop. Pandemic lockdowns worldwide may have stopped physical interaction but they have done everything right to [...]
10 Considerations for Outsourcing IT Services
We currently live in the era of specialization where you can’t manage everything with utmost efficiency. Secondly, a “manage it all yourself” approach detracts you from core business objectives. You [...]
Three Reasons Why You Need to Offer Live Chat Support
In today’s digital world, the face of customer service has changed. With the advancements in technology and a self-service culture, consumers are demanding instant access to solutions and on-demand customer [...]
Customer Service in the Digital Age: Do you still need human interactions?
Customer support software and support tracking system creator, Zendesk, found that 50% of customer support users prefer and even expect to solve issues concerning a product on their own. They [...]
3 Reasons Why You Need to Survey Customers
Are you leaving money on the table? It’s a question that CEOs and CFOs often grapple with. The increased access to and competition of e-retailers leaves consumers with many options [...]
Logistics and Transportation Industry Finds Success through Outsourcing
According to a report from Armstrong and Armstrong, over 90% of Fortune 500 corporations outsourced shipping and warehousing needs to 3rd Party Logistics suppliers (3PLs). The previous report found that [...]
The Pros and Cons of Business Process Outsourcing – Part 2
In our previous blog, we discussed the positives of strategically partnering with a business process outsourcing firm. All of the above allows the businesses to focus on functions that are [...]