Omnichannel VS Multichannel Contact Center For Enhanced CX
Customer Satisfaction greatly depends upon omnichannel customer experiences, affecting the value of your organization based upon the responses received by your consumer base. Exceptional Customer Service is directly proportional [...]
Why You Should Outsource HR Functions: A Guide for Small Businesses
HR plays an essential role in developing and driving a business’s most valuable asset: its people. Research shows that HR strategies aligned with achieving business goals have led to [...]
What Is Back Office and Front Office in Business Process Outsourcing?
Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what does [...]
Battling Turnover, Attrition, And Minimum Wage Increases with Outsourcing
Remote work and Outsourcing found new stardom amidst covid-19 lockdowns and subsequent employment losses. Organizations that survived are now facing an economic pandemic. Due to the stimulus checks and [...]
E-COMMERCE SURGE IN COVID 19
Social distancing has affected every aspect of our lives, more than imaginable. We can no longer stand close to each other in a store, let alone travel in groups [...]
Why Content Moderation Solutions Can Help Build Your Brand
The digital new age has brought millions of people various methods of open communication in the primary form of social websites and applications. These also serve as the medium of [...]
Successful Outsourcing During Covid Times – The Premier BPO Perspective
The pandemic served as a wake-up call for all global businesses that were unprepared in the event of any major disaster, reminding everyone of the power of having a potential [...]
Pareto Analysis For Process Improvement
Known by multiple names such as the Pareto Principle, the 80/20 rule, and the law of the vital few and trivial many; Pareto Analysis is a strategic technique applied to [...]
Philippines Outsourcing In A Nutshell: A Dozen Reasons Why You Should
Outsourcing has been around for a long time but was only introduced as a full-blown business strategy in the 1990s. Utilized by organizations more and more to stay relevant [...]
5 Things Your Small Business Should Outsource
Outsourcing aspects of a business is a strategic process for many companies. While many people think that it is only reserved for large enterprises, it can also be a [...]