Enabling Business Continuity for Back office Operations Amidst a Crisis
Combining Technology and Human Capital for Ongoing Back Office Operations Contemporary work-life requires transformation and adaptation of modern technology into everyday processes for stability and continuity. Throughout the world, the [...]
How Digital Solutions Ensure Your Business Prospers – SSFA Virtual Event
Virtual events can bring the global business leaders to your doorstep – or in today’s case, your desktop. Pandemic lockdowns worldwide may have stopped physical interaction but they have done everything right to [...]
10 Considerations for Outsourcing IT Services
We currently live in the era of specialization where you can’t manage everything with utmost efficiency. Secondly, a “manage it all yourself” approach detracts you from core business objectives. You [...]
Three Reasons Why You Need to Offer Live Chat Support
In today’s digital world, the face of customer service has changed. With the advancements in technology and a self-service culture, consumers are demanding instant access to solutions and on-demand customer [...]
Customer Service in the Digital Age: Do you still need human interactions?
Customer support software and support tracking system creator, Zendesk, found that 50% of customer support users prefer and even expect to solve issues concerning a product on their own. They [...]
3 Reasons Why You Need to Survey Customers
Are you leaving money on the table? It’s a question that CEOs and CFOs often grapple with. The increased access to and competition of e-retailers leaves consumers with many options [...]
Logistics and Transportation Industry Finds Success through Outsourcing
According to a report from Armstrong and Armstrong, over 90% of Fortune 500 corporations outsourced shipping and warehousing needs to 3rd Party Logistics suppliers (3PLs). The previous report found that [...]
The Pros and Cons of Business Process Outsourcing – Part 2
In our previous blog, we discussed the positives of strategically partnering with a business process outsourcing firm. All of the above allows the businesses to focus on functions that are [...]
The Pros and Cons of Business Process Outsourcing – Part 1
People are the heart of any business and drives the success – both internally and externally. Hfs Research found that “Despite the growth of technology, companies are still in need [...]
Telecommunications Industry Faces Significant Challenges in Customer Opinion
Let’s face it. Telecommunications providers have a reputation of not providing customer services and experiences that meet the needs of the customers. You don’t have to look far to find [...]