Overcoming The Great Resignation with Co-Sourcing
COVID-19 has impacted more of our lives than we realize today; from health, family, to work, its long-term effects have revolutionized traditional approaches to each aforementioned. Forced into social [...]
Wingmanship In Business – Why You Need a Team with A Check Six Culture
True teamwork is dependent upon establishing a Check six culture, where every member continuously watches the other’s back, providing unrelenting mutual support. Any great organizational culture is built upon [...]
Difference Between Partner and Vendor
Comprehending your client’s needs and tailoring your service to them is the mark of a true business partnership. Just like a well-oiled machine, a successfully run business requires certain [...]
Benefits Of Video Call in Contact Centers
Customer Experience is invaluable to businesses, especially those with Contact Center services providing Omnichannel solutions to their clientele. If you are an organization adapting to meet customer demands in 2021, [...]
Five Emerging Customer Experience (CX) Trends 2022
Contactless CX during pandemic restrictions gave a newfound meaning to the cx journey; everything today has to be personalized to the customer’s taste. Competitive customer experience design today requires [...]
The Glossary of Outsourcing Jargon by Premier BPO
Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. Whether you are an industry aficionado, long-term outsourcer, or someone [...]
Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran
PAKISTAN BUSINESS PROCESS OUTSOURCING COMPANIES CAN BE A DIFFERENTIATOR FOR YOU IN TERMS OF QUALITY, EDUCATION, CULTURE, AND COST Offshore Outsourcing to Pakistan is the value-added key [...]
Dedicated Teams Versus Shared Teams: What’s Right for You?
Utilizing the services of an outsourcing company will provide you with a few options to choose from, your new team structure. Depending upon the type of services [...]
Benefits And Risks in Outsourcing F&A Services
Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. Effective money management decides the success [...]
Hospitality Contact Center Emergence Post-Pandemic
The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry. The panic that ensued among flight cancellations, [...]