What to expect? Slow Growth vs Recession?
Expectations from the Feds Feds are currently laser focused on breaking inflation. Increasing interest rates by 75 basis points is the new 25 these days. Which means that the interest rate [...]
Causes of Inflation in US (A different perspective)
Where do we stand on inflation The past few years have been a roller coaster ride for the global economies with COVID-19 pandemic creating enormous challenges throughout [...]
The SOCAP Recap Part 3 – Indy Fall Symposium 2022
SOCAP International provides a platform for CX industry officials and professionals to exchange ideas every year. This year’s Indy Fall symposium saw Premier BPO return as the [...]
The SOCAP Recap Part 2 – Indy Fall Symposium 2022
SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022. Premier BPO attended as a First-Timer Orientation specialist. Here’s part two of our blog [...]
The SOCAP Recap Part 1 – Indy Fall Symposium 2022
SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. This year SOCAP [...]
8 Steps to Outsourcing Success
Making your outsourcing effort successful requires asking the most fundamental question: when to outsource and when not to. Handing certain business processes to an external expert to push the [...]
MSP Expo 2022 Recap – It Labor Crisis Continues
Ever wonder what a bunch of MSP and IT leaders would discuss when put in the same room? The latest trends, future outlook, and technology in their business space of [...]
The Differential Cost – Co-Sourcing vs. Internal Hiring
Organizational transformation and sales growth are a top priority for companies today, causing a drive towards differential costs for decision-making. The current labor shortage has created an unprecedented situation in [...]
MSP EXPO 22 – All Experts Under One Banner
Cloud-enabled infrastructure has become a necessity post-pandemic, giving rise to Managed IT Services, particularly to support a hybrid workforce. Companies are refocusing their IT budgets to support [...]
Solving for Candidate Drop-Off During the Recruiting
The labor crisis has made it next to impossible to find the right talent to hire. The subsequent 15-year-high talent shortage today is making candidate dropout challenges [...]