The SOCAP RECAP – Spring Symposium 2023
The SOCAP RECAP - Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. [...]
Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth
Subscription Software and SaaS Market According to the Insights Partner's SaaS Trends Forecast, the SaaS market is projected to have an 18.5% CAGR, reaching a global market size of $462.94 [...]
Call & Contact Center Expo 2023: Insights and Key Takeaways
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at the [...]
What Drives Outsourcing for Australian Firms Today
Australian businesses have been faced with a scarcity of talent and labour, coupled with economic challenges such as inflation and the high cost of doing business. As a result, many [...]
How Sales Team can enhance Customer Interaction using Chat GPT
In today's competitive business landscape, sales efficiency is critical for the success of any company. This is where Chat GPT comes in - an innovative tool that can [...]
Busting Myths about Outsourcing with Reality
We recently recorded a live stream on the topic of busting myths about outsourcing. While outsourcing has become a popular topic of discussion with today’s economic climate and labor [...]
SSOW 23 Key Takeaways – Leading Shared Services into the Future
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices [...]
My Premier Year as CEO
One year seems to have gone by so fast. I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted [...]
The Art of Prompt Engineering: A Guide to Designing User-Friendly Digital Interfaces
Crafting user-friendly prompts is a crucial component of designing digital interfaces that are effective. These prompts help improve customer engagement, accessibility, trust, and satisfaction. As technology advances and users' standards increase, [...]
Maximizing Sales Using Chat GPT
In today's fast-paced digital era, businesses are always on the lookout for innovative ways to increase their sales and stay ahead of the competition. Chatbots have emerged as the latest [...]
