Successful Outsourcing During Covid Times – The Premier BPO Perspective
The pandemic served as a wake-up call for all global businesses that were unprepared in the event of any major disaster, reminding everyone of the power of having a [...]
Pareto Analysis For Process Improvement
Known by multiple names such as the Pareto Principle, the 80/20 rule, and the law of the vital few and trivial many; Pareto Analysis is a strategic technique applied to [...]
Philippines Outsourcing In A Nutshell: A Dozen Reasons Why You Should
Outsourcing has been around for a long time but was only introduced as a full-blown business strategy in the 1990s. Utilized by organizations more and more to stay relevant [...]
5 Things Your Small Business Should Outsource
Outsourcing aspects of a business is a strategic process for many companies. While many people think that it is only reserved for large enterprises, it can also be a [...]
TOP 15 BPO COMPANIES 2021
The Offshore Back-Office Experts Business Continuity in the new normal is bolstered by Business Process Outsourcing across the globe. If you haven’t previously deliberated on utilizing the services of [...]
Outsourcing Review 2020 and the Road to Disaster Recovery
The pandemic brought a wave of disruption most enterprises were unprepared to cope with. Smarter, better-prepared businesses were able to mitigate the negative effects by digitally transitioning. Outsourcing, thus rose [...]
Virtual Outsourcing and Evolving Customer Care
Modern-day brand value is driven by Customer Experience Strategy and approach to omnichannel solutions. Customer Care specialists across the globe are always striving towards innovation and collaboration to [...]
Gear-Up for the Saga of Cyber Monday 2020
Are you all set for the imminent Cyber Monday madness on 30th Nov 2020? Fall is here and Thanksgiving is approaching soon. After Black Friday on Nov 27th, [...]
Digital Transformation of Contact Centers: WFH 2020 and Beyond
The aftermath of COVID-19 presented a global shift in everyday business functionality. Organizations rapidly adapted to the new normal by way of digitization. Companies discovered that telecommuting did not impact [...]
Enabling Business Continuity for Back office Operations Amidst a Crisis
Combining Technology and Human Capital for Ongoing Back Office Operations Contemporary work-life requires transformation and adaptation of modern technology into everyday processes for stability and continuity. Throughout the world, the [...]