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Are you playing Freelancer Roulette?
Faced with talent scarcity and rising labor costs, companies are weighing the decision of whether to hire freelancers or engage a Business Process
The Future of Contact Centers – Join Premier BPO at the ICMI Contact Center Expo 2023
In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI
SOCAP Fall Symposium 2023 Recap: Insights, Highlights, and Awards
The SOCAP Fall Symposium ‘23 was held in Tampa Bay, Florida this year and celebrated the organization’s 50th Anniversary. The widespread forum serves as a go-to consumer service & customer [...]
SOCAP Fall 2023: What to Expect This Symposium
SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. Join us at this year's Fall SOCAP event for a [...]
Don’t Let These 4 Challenges Of Remote Teams Impact Your Operations
While virtually every company was forced to go remote and is still maintaining a remote workforce environment, that doesn’t mean it is easy to manage or efficient. There are a number of challenges in managing a hybrid workforce.
4 Ways Hybrid Work Can Solve Talent Challenges
As many business leaders are experiencing, and according to an article on Forbes, employees are showing continued reluctance to return to full-time office work.
The SOCAP RECAP – Spring Symposium 2023
The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. The widespread forum serves as a go-to [...]
Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth
According to the Insights Partner's SaaS Trends Forecast, the SaaS market is projected to have an 18.5% CAGR, reaching a global market size of $462.94 billion by 2028. Essentially,
Call & Contact Center Expo 2023: Insights and Key Takeaways
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. This year, it was held at the [...]
How Sales Teams Can Enhance Customer Interactions Using ChatGPT
In today's competitive business landscape, sales efficiency is critical for the success of any company. This is where ChatGPT comes in - an innovative tool that can help businesses [...]
