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Borderless Outsourcing: Accelerating Digital Transformation
"The world is getting smaller, and the opportunities for collaboration are expanding exponentially." - Larry Page. The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, [...]
Letting Go to Grow: Why Tech Companies Should Embrace Back-Office Outsourcing
Technology companies pride themselves on developing innovative, game-changing solutions that bring unique results. These tech companies are trying to use every resource to keep ahead of the game. As [...]
Boosting Customer Experience (CX): Why Nearshoring is the New Frontier
The competitive advantage through which brands try to differentiate themselves from the other brands in the market is the delivery of exceptional customer experience (CX) that promises to meet [...]
Conquer Modern CX Demands: How to Future-Proof Your Contact Center
Customers today are more conscious of their rights than ever before. They demand more so that the customer service they receive is optimized precisely to their needs. Customer Experience (CX) [...]
Premier BPO’s Training Excellence Boosts Customer Experience
A skilled and trained workforce is the cornerstone of every successful business. Companies are investing significant resources in training their workforce to meet the requirements and challenges prevailing in [...]
AI-Powered Healthcare: Boosting Patient Experience and Efficiency
The US Health Insurers Customer Experience Index Rankings, 2024 paint a bleak picture of the health sector struggling to keep up with other sectors regarding Customer Experience (CX) and Digital [...]
Empowering CX Transformations through AI-Powered Solutions
Industry leaders from across the contact center landscape gathered for NECCF Forum 2024. The event was a vibrant forum for learning, exchanging, and shaping the future of Customer Experience. Premier [...]
The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience
As per Premier BPO's insights from the Forrester report, the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection.1 The CX downfall is a [...]
AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)
Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) [...]
Forrester Report: Customer Experience Plummets to All-Time Low “Is Your Business at Risk?”
Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers' perception of CX quality has fallen for the third year and [...]