PremierBPO Blog

Let’s face it. Telecommunications providers have a reputation of not providing customer services and experiences that meet the needs of the customers. You don’t have to look far to find [...]

B2B marketers and leaders seem to be struggling with a very important part of building a successful sales funnel. 44% of executives surveyed reported inefficiencies in their sales pipeline management [...]

A Recap of BDO Benefits Previously we discussed some of the benefits of outsourcing your business development process, including: Gaining a highly experienced team immediately Better leads to fill your [...]

“There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” — Colin Powell Business development is vital to the success of every [...]

What differentiates your business from your competitors? Why should a prospect choose you over another? How can you reduce expenses while still maintaining essential business functions? In today’s world, businesses [...]

Outsourcing “As a Service” – Dipping Your Toe in the Water In 2005, Thomas Friedman published the book, The World is Flat in which he gave several examples of how [...]

Building legacy systems and people is giving way to the “as a service” economy. Thomas Blake & Mike Burnstein Business Development, Premier BPO LLC. The conversation is all too familiar. [...]

Live IVR Interestingly, companies pay a lot of “lip service” to the customer experience, then create intricate IVR Trees that create frustration and sometimes even anger. Customers often refer to [...]

The combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of U.S. companies, which use them to field customer complaints, generate sales [...]

RPA provides the building blocks to develop more streamlined end-to-end processes, to perform more meaningful analytics, to create more of a digital infrastructure across the business. RPA provides the building blocks [...]