Faced with talent scarcity and rising labor costs, companies are weighing the decision of whether to
According to the Insights Partner's SaaS Trends Forecast, the SaaS market is projected to have an 18.5% CAGR, reaching a global market size of $462.94 billion by 2028. Essentially,
Hybrid and remote work are ingrained in today’s business dynamic transforming how companies respond to customer demands.
Customer Experience is invaluable to businesses, especially those with Contact Center services providing Omnichannel solutions to their clientele. If you are an organization adapting to meet customer demands in 2021,
Contactless CX during pandemic restrictions gave a newfound meaning to the cx journey; everything today has to be personalized to the
Outsourcing has gradually become a permanent feature of businesses globally, especially when focused on cost-reduction, expansion of talent pool, and geographical redundancy. Whether you are an industry aficionado, long-term outsourcer,
The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry.
Social distancing has affected every aspect of our lives, more than imaginable. We can no longer stand close to each other in a store, let alone travel in groups or attend massive parties. The same is true for business fronts, which have undergone an extreme digital
The digital new age has brought millions of people various methods of open communication in the primary form of social websites and applications. These also serve as the medium of interaction between the provider and the customer. Where User Generated