What is BPO, and how does a BPO Company work?

Business process outsourcing (BPO) is a subset of outsourcing in business process management (BPM) that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider called BPO Company. A BPO provider typically handles non-core business activities which includes internal business functions in customer care services, back office process, inside sales support, IT and accounts functions. The main advantage of any BPO company is the way in which it helps increase a company’s flexibility, operational efficiency and internal cost reduction through onshore and Offshore BPO facility centers managed by a BPO Company.

Premier BPO, Inc. is a Global BPO Company and a seasoned BPO Provider with more than 100 years of BPO industry experience in outsourcing through Onshore and Offshore facilities to meet & exceed its valued clients demands from Europe, North America and Far East Asia. Premier BPO enjoys three global outsourcing locations in Quezon City – Philippines, Lahore – PK and Kunshan City – China.

Premier BPO’s business philosophy is inspired by the vision that, “Our customer’s customer is Our Customer”, thus mandating a customer centric service culture, where outsourcing solutions transcend business boundaries, and our customer’s needs and interests are treated above our own.