Founder & CEO
Mark R. Briggs is Premier BPO LLC’s Chairman of the Board and Chief Executive Officer. He has held this position since the founding of the company in October, 2003. Prior to founding Premier he was the CEO of ClientLogic, Inc. (now known as Sitel Worldwide), Intelligent Electronics, Inc. Reseller Division, and the Chief Financial Officer of Ingram Micro Inc.
Chief Finance Officer
Steven M. Kawalick has held the role of Premier BPO LLC’s Chief Financial Officer, Secretary, and Treasurer since January, 2005. Prior to his roles at Premier BPO LLC, Steve was the General Counsel and Chief Financial Officer for International Operations at ClientLogic, Inc., and General Counsel at Intelligent Electronics, Inc.
Shafiq U. Rahman
Director – Digital Marketing
Shafiq Rahman is Premier BPO LLC’s Digital Marketing Director. Shafiq has held several senior management positions in banking, including CEO of a Citibank subsidiary, Regional Sales Head for Payment Product for North Asia, Global Head of Electronic Trade Products at Standard Chartered Bank, Head of Product Management at ABN Amro, and Regional Head of Trade Products at JP Morgan. He has extensive international experience and has lived and worked in eight countries.
Pat Sullivan is currently the Head of Operations and Service Delivery for Premier BPO LLC Prior to joining Premier BPO LLC, Pat held several senior positions in operations at ClientLogic, Office Max, Alliance Data Systems, and JC Penney.
N. Reese Bagwell
Director of Sales
N. Reese Bagwell is Premier BPO LLC’s Director of Sales and has served in various capacities since participating in the founding of Premier BPO LLC in 2003. He has served in the legal division of ClientLogic, Inc. (now Sitel Worldwide). He obtained a Doctor of Jurisprudence degree from Cumberland School of Law, Samford University in 1980. Reese was Sr. Founding Partner of The Bagwell Law Firm and practiced civil and criminal trial for almost 20 years.
Senior Director Global Business Solutions
Bard has over 30 years of experience building top line growth in the global BPO industry. His previous experience includes senior level positions with Teletech, SITEL, Willow Virtual Solutions, VXI Global, and Vertex Business Services. He has also served as Managing Director and Founder of Allegiance Solutions Group, a global customer engagement and Omni channel consulting company.