Mark Briggs

Founder & CEO

Mark R. Briggs is Premier BPO LLC’s Chairman of the Board and Chief Executive Officer. He has held this position since the founding of the company in October, 2003. Prior to founding Premier he was the CEO of ClientLogic, Inc. (now known as Sitel Worldwide), Intelligent Electronics, Inc. Reseller Division, and the Chief Financial Officer of Ingram Micro Inc.

Steven M.Kawalick

Chief Finance Officer

Steven M. Kawalick has held the role of Premier BPO LLC’s Chief Financial Officer, Secretary, and Treasurer since January, 2005. Prior to his roles at Premier BPO LLC, Steve was the General Counsel and Chief Financial Officer for International Operations at ClientLogic, Inc., and General Counsel at Intelligent Electronics, Inc.

David Shapiro

Chief Operating Officer

David Shapiro is Premier BPO LLC’s Chief Operating Officer. As COO he is responsible for global delivery of high quality back office operations as well growing new and existing client relationships.
Prior to joining Premier, he held numerous senior level positions in the BPO industry including the following: President of HKT (formerly PCCW) Teleservices where he was responsible for a global Business Process Outsourcing organization with centers in the U.S., Latin America and the Philippines
President & Founder of Source One Communications, a BPO/Call Center with locations in six countries. SVP, Sales & Marketing of Minacs, a $280 million BPO with operations in Canada, the US and Europe . Chief Sales Officer with Dialog Marketing, a Contact Center outsourcer with operations in the US and Panama. Global experience includes developing/building operations in the US, Canada, The Philippines, South Africa, Australia, China, Costa Rica, Panama and the UK .

Patrick Sullivan

SVP Operations

Pat Sullivan is currently the Head of Operations and Service Delivery for Premier BPO LLC Prior to joining Premier BPO LLC, Pat held several senior positions in operations at ClientLogic, Office Max, Alliance Data Systems, and JC Penney.

N. Reese Bagwell

Director of Sales

N. Reese Bagwell is Premier BPO LLC’s Director of Sales and has served in various capacities since participating in the founding of Premier BPO LLC in 2003. He has served in the legal division of ClientLogic, Inc. (now Sitel Worldwide). He obtained a Doctor of Jurisprudence degree from Cumberland School of Law, Samford University in 1980. Reese was Sr. Founding Partner of The Bagwell Law Firm and practiced civil and criminal trial for almost 20 years.