Modern-day brand value is driven by Customer Experience Strategy and approach to omnichannel solutions. Customer Care specialists across the globe are always striving towards innovation and collaboration to surpass Consumer Satisfaction standards.
Recently, global Customer Care professionals came together to discuss new research topics, ideas generated, technological tools used, and best industry practices under the SOCAP Re-Imagine Virtual banner.
The Society for Consumer Affairs Professionals (SOCAP), is a community-driven, thought leadership organization. They believe in exemplary Customer Engagement through professional development, commitment to service, fellowship, and diverse usage of cutting-edge tools.
Sharing inspiration, know-how, tried-and-true philosophies, and personal contributions; the involved speakers came together to impart their knowledge. The event is designed in four different sessions scattered over four weeks. As one of the imminent sponsors of the conference, Premier BPO, also contributed to week 2 of the procession, which took place on Oct 21st, 2020.
Every individual session boasted a different selection of topics, each discussed under a separate flagship. Alternating with shared discussions and sponsor talks, each day’s activities ended with a round-table re-cap. With every week’s theme under a different header, the event covered topics like:
Training and Development