Disruption in the pandemic led to the revamp of existing technologies to support customers. Agility became the prime requirement for any business service in the past year, particularly Contact Centers providing Customer Support – Deloitte survey
One of the global emerging trends in 2022, agile technology helped embrace change by integrating existing systems with the cloud.
To ride the wave of digital transformation and become experience hubs, nearly 75% of contact centers will move to the cloud in the next two years, according to a recent study. 37% of these services will also be outsourced to enhance agility in internal operations.
