Last week’s SOCAP Northeast RoundTable discussion featured the topic:

Contact Center Staffing & Retention – Growing Your Bench by Outsourcing.

Contact Center Staffing & Retention - Growing Your Bench

Different market specialists came together to discuss factors affecting retention and staffing today; and how outsourcing plays a role in helping keep up with new challenges.

The discussion featured:

  • Advantages of Outsourcing

  • Agent profile preferences

  • Top soft skills for CS reps

  • Things to consider as an Outsourcer

  • Keeping company culture intact

  • Requirements of an outsourcing provider

Other topics will be covered in continuity in the upcoming roundtable sessions.

To learn about outsourcing savings, visit our interactive ROI calculator page.