Position Overview:
With the expansion of our Company, we’re looking for a detail-oriented, self-disciplined person to ensure that all of our customers have a consistently good experience with all of our Sales Agents when looking for Insurance.
This QA will work in our Conversation Intelligence Tool (currently Observe) to listen and score sales calls.
Primary Responsibilities:
- Listen to calls daily ~12-17/ day
- Complete the QA evaluation form in Observe
- Understand and consistently score calls for quality around compliance, coverages, and on occasion sales skills
- Share information with Sales Managers on occasion in which infractions could have negative consequences on customer or business
- Ability to build evaluation forms in Observe
I’ve got the skills…but do I have the necessary ones?:
- 1+ year of Kin sales experience
- Detail Oriented
- Demonstrated pattern of writing clean business (i.e. historically low breakage)
- Knows the mechanics of Five9, Intranet and Customer
- Follows Company rules and policies
- Independent worker
