eCommerce Industry Solutions

Retail / eCommerce Industry Solutions

The advent of e-commerce challenges the business model of most brick-and-mortar retailers. A greater dependence on e-commerce for a retailer means that a higher percentage of sales will come from e-commerce, and that those sales are likely to outpace overall brick-and-mortar sales growth. Much of the growth in e-commerce sales is likely to come from growth in mobile platforms for online shopping. Thus, traditional retailers will see erosion in sales productivity in their brick-and-mortar stores. Furthermore, fixed costs of brick-and-mortar retailers will translate into reduced margins on each sale.

As e-commerce grows, the competitive advantage based solely on price will erode as the Internet largely neutralizes these advantages. Greater focus and conversion to e-commerce techniques will greatly assist in managing margins, sales, and productivity.

Why Premier BPO:

Premier BPO, in consultation with the client, will develop or enhance a customer’s existing e-commerce strategy with the objective of maximizing e-commerce solutions. A typical client’s e-commerce solutions suite will usually employ some, or all, of the following practices:

  • Provide e-tail, or “virtual storefronts,” on websites with online catalogs, sometimes gathered into a “virtual mall”;
  • Buy or sell on websites or online marketplaces;
  • Electronic data interchange: the business-to-business exchange of data;
  • Prospective and established customer outreach by e-mail or fax (for example, with newsletters);
  • Buying and selling solutions;
  • Secure business transactions; and
  • Other mutually collaborative solutions crafted for customized client programs.

Thus, with millions of business transactions speeding across telephone wires, computer networks, wireless equipment, and home computers on a daily basis, and with Premier BPO as your partner, e-commerce empowers our clients’ optimization of their B2B commercial transactions channels utilizing effective Internet tools.

Premier BPO achieves the following client goals through e-commerce partnership:

  • Integration of e-commerce into our clients’ businesses;
  • Improvement of operations through automation;
  • Increase in revenues through access to an infinite customer base;
  • Reduction in cost of running the e-commerce business;
  • Implementation of systems that result in better communication with customers, partners, and within the company; and
  • Migration, integration, maintenance, and support of standard e-commerce transactions into existing and legacy applications.

 

 

Contact us at the Premier BPO office nearest to you or submit a business inquiry online.

“As a longtime client, I want to thank you for being a true partner with us. As you know the call center environment is one with ever increasing regulatory oversight. Premier BPO is well aware of this and places great emphasis on being compliant while simultaneously meeting management objectives. Your company’s commitment to success shows at every level of management down to the individual supervisor and agent. I’m glad we partnered with Premier BPO and look forward to maintaining that relationship for years to come.”

Bruce E Mattare
Principal Member, NCD Financial, LLC

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