TELECOMMUNICATIONS AND OUTSOURCING:
The Telecommunication industry enjoys the unique ability to harness growth opportunities caused due to disruption, especially during the present times. To stay ahead of the game, companies require innovative solutions with a competitive advantage in the fast-changing business environment. The telecommunications market is vast, segregated, and often overlaps with other fields of practice.
According to a forecast report at marketresearchfuture.com, the Global Telecom Outsourcing Market is expected to grow at a rate of 4.3% CAGR during the forecast period (2018-2024). Considering the rise in demand for new technology, the opportunities within the industry are all set to increase in future times.
Since all present-day work is dependent on software or tools in one form or the other, mobile and cloud users are increasing in number every day. Ever-changing customer demands require updated solutions to maintain continuous contact. To account for expenses, more and more companies would choose to delegate Back-office tasks to trusted third-party vendors in the future.
It is also a prudent option to Outsource Telecom Services to render out-of-the-box solutions with a proficient, always available workforce. The bottom line is, without constantly revamping services in the field itself, we would all be incommunicado.
WHY OUTSOURCE TELECOM SERVICES?
The rapid changes in business functionality post- Corona virus outbreak demand Telecom service providers to be ready to face corporate challenges and virtual setbacks. Outsourcing can act as the bridge between traditional (on-premise) and new-age (cloud) facilities. With the onset of IoT applications and smart cities worldwide, the Telecom industry is becoming central to every electronic system on the planet.
Telecommunications and Media affect several interlinked operations like Business Development and Value-Chain Management. Much like other Back-Office Outsourced functions, some other encompassing industries are Marketing, Supply Chain Management, Finance & Accounting, and Contact Center, etc. Corporations may opt to outsource to create redundancy options and ensure continued operations. Some other benefits include:
PREMIER BPO TELECOM:
Having years of expertise in the Telecom and Media services sector, Premier BPO provides you with personalized, agile, and cost-effective solutions. Our workforce provides Research and Analytical Support in all your functions utilizing the combined power of Knowledge Process Outsourcing with Business Process Management.
Premier BPO’s personnel collects, rearranges, designates, and resolves all customer data through a secure, verified, client platform (CRM tool) as per requirement. Processing for ease and quality assurance, we also assist in effective and intelligent decision making for the customer. Our team members are ISO 27001, SOC 1 & 2, certified and we possess PCI compliance.
Handling a wide range of services, particularly regarding Customer Care for Contact Center Services, Premier BPO becomes an extension of your business. We offer a wide range of facilities which include basic functions like Resource Development, Billing and Payments, Customer Relationship Management, Provisioning, Customer Acquisition and Pre-Qualification, Human Resource Management, and countless others.
Our applications fall under areas like cable, broadband, Internet Service Providers (ISPs), wireless, digital phone, satellite, TV, 4G, telephony, Voice Over Internet Protocol (VOIP), and network management.
Voice over Internet Protocol (VoIP) for private, secure, network
Provisioning and activation
Biller account management (cancel/complete orders, revise dates, Port-out Automation)
Equipment installation, relocation, port In/Out
E911 services for emergency calling
Troubleshooting error codes
QC fallout Process and Jep Activation
Past pending SODI resolution
Scheduling technicians and visits when needed
Cable and Wireless
Digital/cable channel update management
HSI package upgrade/downgrade
Subscription, Warranty, and Account Management
HD services management
Modem installation, activation, and deactivation
Network optimization management
Customer Lifecycle Management
Customer accounts handling (CRM)
Reporting and Customer Experience Analytics
New Customer Acquisition and Retention
Order Management, Inquiry, and Ticket Resolution
Contact Center and Helpdesk
Email, Web-chat, Mobile Support, and SMS outbound
Overflow calls and FTR resolution
Tele Sales, Lead Generation, and Marketing
Inbound/Outbound Contact Center Services
Telecom Expense Management (TEM)
Auditing and bill processing
Tech support and administration
Reporting and auditing telecom accounts
Critical tasks management
Vendor tracking and validation
External hosting for sensitive data to ensure safety
Premier BPO’s cadre is well versed in telecom management and is extensively trained to provide inventive solutions to modifying problems. We provide customized solutions to streamline your goals with our services, to perform better.
We place great importance on our clients and highly promote co-sourcing to share equally in every success and failure. Our purpose is to build long-term relationships with all our clients, which is innate to our company culture and values.