Premier BPO is a Business Process Outsourcing company. Premier BPO combines technology, people and customer needs to produce a synergistic blend of customized solutions: Call Centers, Back Office Processes, Customer Care, IT Services, and Technical Support.
Our outsourcing solutions are jointly conceived and seamlessly integrated with the customer’s practices. The new end-to-end process delivers cost savings, enhanced customer satisfaction, metrics, reports, and analytics. We also provide marketing and sales support capabilities to our customers so they can capture a larger pie of their target market.
The Compensation/Benefits Employee Relations role is dedicated to addressing and resolving employee concerns, inquiries, and issues related to various HR functions, such as payroll, benefits, and other personnel matters. The primary responsibility of this position is to provide exceptional support, guidance, and assistance to all employees, ensuring a seamless and satisfactory experience 24/7.
- Serve as the primary point of contact for all employee inquiries, concerns, and issues related to HR functions 24/7.
- Establish and maintain strong relationships with employees to foster trust and open communication.
- Act as a mediator when conflicts or disputes arise and work to resolve issues in a fair and unbiased manner.
- Assist employees in understanding payroll processes, deductions, and tax-related questions.
- Coordinate with the payroll and benefits departments to address and resolve employee concerns and discrepancies.
- Facilitate benefits enrollment and assist with benefit-related inquiries.
- Provide guidance to employees on company policies, procedures, and HR best practices.
- Collaborate with HR team members to address and resolve complex HR issues.
- Escalate matters to HR management as necessary.
- Ensure that HR practices and processes are compliant with relevant laws and regulations.
- Stay updated on changes in employment legislation and communicate these changes to employees as needed.
- Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
- 5+ years of experience in employee relations or a related HR role.
- Knowledge of employment laws and regulations.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Exceptional organizational and time management skills.
- A commitment to confidentiality and professionalism.
- Problem Solver
- Positive attitude and focus on customer service with excellent communication skills
- Ability to work in a fast-paced environment – juggling shifting and even conflicting priorities
- Great analytical skillset (excel expert)
- Ability to work independently
- Creative skills for contributing new and innovative ideas
- Strong team skills
What we offer:
- Market Competitive Salary
- Career Growth
- Learning & Development
- Provident Fund
- Paid Leaves
- Medical Coverage (IPD)
- Life Insurance
Location: Gulberg II, Lahore
Shift: 02:00 Pm – 11:00 Pm