Premier BPO achieves highest level of PCI certification

Philippines-based Center meets Payment Card Industry Data Security Standard requirements

August 7, 2018 – Clarksville, TN: Premier BPO, a provider of transformative outsourcing services, announced that its Philippines-based contact center achieved PCI certification Level 1. This is the highest of four categories of certification.

PCI DSS 3.2 Compliance

The PCI Standards are endorsed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. As a multifaceted security standard, PCI certification includes requirements for security management, policies, procedures, network architecture, software design and other critical protected measures. PCI certification helps minimize the risk of credit card fraud, hacking and other security exposures.

Only 11% of organizations meet all 12 PCI requirements, according to a Verizon compliance report. Premier BPO went through an audit of its controls and processes. PCI certification involves meeting all 12 requirements, broken into 6 sections called “control objectives.”

Premier BPO meets PCI certification within these six control objectives:

  • maintaining a secure network
  • protecting cardholder data
  • maintaining a vulnerability management program
  • implementing Strong Access Control Measures
  • regularly Monitoring and Testing Networks
  • Maintaining an Information Security Policy

“We have always taken great strides at protecting our clients’ and our clients’ clients’ data. We now have a third-party affirmation that gives our customers further assurance.” Said Mark Briggs of Premier BPO.

Typical transactions that benefit from PCI Compliance include:

  • Online payment
  • Merchant support
  • Online banking
  • Credit and collections

The primary benefit of a PCI certified outsourcing partner is that client data is secure and there are verified, documented processes and controls in place for processing the end consumer’s financial details such as credit card information.

While retail and e-commerce companies are required to ensure PCI certification, any business that accepts online payments should take care to either implement or work with a PCI certified provider. These also include hospitality, transportation, logistics, and healthcare providers.

Premier BPO achieves highest level of PCI certification

 About Premier BPO

Premier BPO enables digital transformation for its clients through the use of cloud technology. Our goal is to help our clients innovate and compete in the market at a lower cost while protecting company IP. Founded in 2003, we provide outsourcing of front-office and back-office functions as well as a technology platform to run business operations.

PR Contact:

Sam Aslam

“As a longtime client, I want to thank you for being a true partner with us. As you know the call center environment is one with ever increasing regulatory oversight. Premier BPO is well aware of this and places great emphasis on being compliant while simultaneously meeting management objectives. Your company’s commitment to success shows at every level of management down to the individual supervisor and agent. I’m glad we partnered with Premier BPO and look forward to maintaining that relationship for years to come.”

Bruce E Mattare
Principal Member, NCD Financial, LLC