Premier BPO Highlights Co-Sourcing Value at Call & Contact Center Expo
Las Vegas, Nevada: April 28th , 2023 – Premier BPO, US-based services and co-sourcing provider,
presented at the Call and Contact Center Expo 23. The expo provided an opportunity for professionals to
network and strategize in optimizing Customer Experience (CX) for their customers.
The two-day event featured keynote speakers and panel discussions covering a range of topics from
Contact Center automation to CX tools, Blockchain, Cyber solutions, AI integration, outsourcing, and
more. It provided attendees with the opportunity to participate in interactive sessions and workshops
that explore cutting-edge technology for CX.
Premier BPO chief operating officer, Dave Shapiro, delivered a breakout session at the Expo, discussing
Co-sourcing vs Outsourcing. Dave revealed how Co-sourcing can lead to stronger partnerships and
improved customer interactions. As Co-sourcing partnerships innately support business outcomes that
are incentives-based, they help create alignment of goals with the client. Also shared were key insights
on how Co-sourcing offers a more collaborative approach that allows businesses to have greater control
over the project and the quality of the work, resulting in increased productivity and overall success.
“Partner relationships are a vital aspect of any business, and Co-sourcing can be a game-changer when it comes to maximizing those relationships. Especially in terms of effective Account Management with a higher level of partnership. This involves understanding and learning the client’s business as much as our own while delivering ideas for improvement to the client. Co-sourcing provides a more hands-on
approach that fosters communication, collaboration, and trust, leading to better results for both parties
involved.” said Dave.
The session underlined the importance of account management and the role of a business process
outsourcing partner in providing insights to clients. Dave touched on the importance of consultative
expertise, integrating a high level of personalization in solutions, and guidelines on how to decide which
service (Co-sourcing or Outsourcing) is best suited to a unique business need.
Premier BPO specializes in providing support to First-Time Outsourcers and mid-size firms. The company
measures its success based on the insights it delivers to clients, by becoming a seamless extension of
their business. Premier BPO was also recently named in the top 7% of BPOs worldwide in OA’s Global
Outsourcing Firms Index .
For more information about Premier BPO, visit: www.premierbpo.com
About Premier BPO:
Premier BPO seeks to be a seamless extension of its client’s business processes. This is done by immersing itself in the client’s values and objectives and by providing dedicated resources that serve as a blended workforce within the client’s organization. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003.
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