Back Office Services
Back Office Process and Support | Back Office Operations Automation
Outsourcing Back Office Operations
Premier BPO is a leading back office process services provider to businesses that belong to Fortune 500 & Inc. 500. Our seasoned BPO strategies and skills in business process management make us an ultimate choice for those intended to reduce operational cost and focus more on core business activities in revenue generation etc. Premier BPO leadership has expertise in outsourcing solutions for more than 100 years, radiant history with achievements especially in back office processing and strategizing back office smooth functions running on behalf of our valued clients.
Back Office Process Automation by RPA
Robotics Process Automation (RPA) in back office operation handles and manipulates information by software robots. RPA is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform. These Robots softwares are designed and built to send/receive information and act on task driven rules. Moreover, these RPA softwares are built with future capacity handling through the adoption of self-learning and automated processing of standard utilities.
What is robotic process automation (RPA)?
Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.
Any company that uses labor on a large scale for general knowledge process work, where people are performing high-volume, highly transactional process functions, will boost their capabilities and save money and time with robotic process automation software.
Just as industrial robots are remaking the manufacturing industry by creating higher production rates and improved quality, RPA “robots” are revolutionizing the way we think about and administer business processes, IT support processes, workflow processes, remote infrastructure and back-office work. RPA provides dramatic improvements in accuracy and cycle time and increased productivity in transaction processing while it elevates the nature of work by removing people from dull, repetitive tasks.
The technology of RPA can be applied specifically to a wide range of industries.
Technologies like presentation-layer automation software – a technology that mimics the steps of a rules-based, non-subjective process without compromising the existing IT architecture – are able to consistently carry out prescribed functions and easily scale up or down to meet demand. Process automation can expedite back-office tasks in finance, procurement, supply chain management, accounting, customer service and human resources, including data entry, purchase order issuing, creation of online access credentials, or business processes that require “swivel-chair” access to multiple existing systems.
IT support and management
Automated processes in the remote management of IT infrastructures can consistently investigate and solve problems for faster process throughput. RPA can improve service desk operations and the monitoring of network devices. Separating scalability from human resources allows a company to handle short-term demand without extra recruiting or training.
As in voice recognition software or automated online assistants, developments in how machines process language, retrieve information and structure basic content mean that RPA can provide answers to employees or customers in natural language rather than in software code. This technology can help to conserve resources for large call centers and for customer interaction centers.
As RPA brings more technologically-advanced solutions to businesses around the world, operating models that adopt automation, whether in-house or offshored, will cut costs, drive efficiency and improve quality.
(Premier BPO, Inc. is a Member BPO company of Institute for Robotic Process Automation and Artificial Intelligence)
Share your operational challenges in back office processing. Our process automation experts will represent multi choice cost effective and smooth running solutions. We also build customized robotic process automation applications on demand. We assure you to reduce your back office operations cost by 45% to 60%.
Premier BPO offers free limited consultancy on process analytics, optimization of your back office process and respectively related solutions. Write to us: firstname.lastname@example.org or drop a business inquiry at contact us page.
What is Back Office?
The term “back office” comes from the building layout of early companies where the front office would contain the sales and other customer-facing staff and the back office would be those manufacturing or developing the products or those involved in administration without being seen by customers. Although the operations of a back office are seldom prominent, they are a major contributor to a business. Broadly speaking, back office includes roles that affect the left side (costs) of business’ trading statement. (WikiPedia)
The front office would contain the sales and other customer-facing staff, and the back office housed all other functions, from developing and manufacturing products, to delivering services, to the administration of the organization. All these functions are critical to delivering goods and services, but are unseen by customers. Although the operations of a back office are usually not thought of as strategic, they are typically a major contributor to the success of a business and the customer experience.
Every company has following generic back-office functions;
- Claims processing
- Customer administration
- Payments/statement processing/adjustments
- Loan initiation/processing
- Document and case management
- Order fulfillment/client services
- Inside sales support
- Transaction processing
Back offices may be located somewhere other than company headquarters. Many are in areas and countries with cheaper rent and lower labor costs. Some office parks provide back offices for tenants whose front offices are in more expensive neighborhoods. Back office functions can be outsourced to consultants and contractors, including ones in other countries.
At a fundamental level, back offices repetitively process large volumes of transactions. These processes can be simple, in/out steps (i.e., posting a payment), or complex, multi-step, multi-touch processes that span days, weeks, or even months (i.e., commercial loan applications and fraud case management). Individuals involved in the processing of work can range from data entry clerks, to auditors, account and case managers, and IT professionals. But regardless the function, the business objectives remain essentially the same — to process the work as quickly and accurately as possible, at the lowest cost, meeting service delivery deadlines, and ensuring customer satisfaction.
Premier BPO’s back office processing services
|Data Entry & Transcription||Employee Benefit Processing|
|Operational Analysis||Procurement Services|
|Research & Data Collection||Transaction Processing|
The Transformation of the Back Office Processing
Many organizations underestimate the impact that their back-office operations can have on overall enterprise efficiency and the customer experience.
The back office, with its scale and scope, offers the greatest opportunity for improvements that will deliver higher quality products and services, faster and more cost effectively. As Peter Drucker stated, time is the new dimension of competition. To gain operational efficiency and competitive advantage, enterprises must find ways to:
- Cut cycle/turnaround time and lead time
- Speed time to market, from innovation to execution
- Improve “up” time and response time
|Premier BPO, Inc. offers customer support 24/7/365 through it’s offshore outsourcing centers in Philippines, China and Lahore-PK. We also support English, Spanish, French and other multi-lingual customers for customer care services, inside sales and tech-support.|
|Premier BPO, Inc. Named to Prestigious Inc. 5000 List
Premier works with client companies to increase their profitability and productivity by removing the burden and expenses of traditional “back-room” systems, processes and people. This allows their clients to focus on their core competencies, such as product development, sales and marketing. Premier is founded and led by an experienced management team with over 100 years collective experience in offshore outsourcing solutions and considerable demonstrated success in growing companies in multiple BPO and KPO verticals in multiple offshore geographies.
- Transaction Processing
- Research & Data Collection
- Billing Services
- Operational Analysis & Reporting
- Procurement Services
At Premier BPO we profess that we do all of the above and more ….. So compare us for quality, reliability, experience, price, technical capability, and commitment to serve you and your customers.
|Premier BPO strives to combine customer needs with technology and people to produce a synergistic blend of customized solutions that produce higher profits, reduced costs, greater customer satisfaction and lasting client relationships.
Business process management (BPM) is a systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment. A business process is an activity or set of activities that will accomplish a specific organizational goal.
Mandating a customer centric service culture, where outsourcing solutions transcend business boundaries, and our customer’s needs and interests are treated above our own.
Providing businesses with Call Centers, IT Support , Back Office, Medical Billing, Financial and Banking services, etc, we know that most clients:
- Require customized solutions tailored to their needs that are conceived and implemented through a consultative process; and then seamlessly integrated with their processes and systems.
- Desire 24/7 operational capability for certain outsourcing solutions.
- Dictate that the new end-to-end process, resulting from the outsourcing solution, is governed by a service contract, which delivers cost savings, enhanced customer satisfaction, metrics, reports, and analytics for their business.
Premier BPO has outsourcing facilities in the United States, China, the Philippines, and Pakistan. All of the locations are managed by highly educated and experienced personnel, many of whom were educated and trained in the United States and have contributed towards Premier’s success since its inception.
Premier BPO’s team has a very successful history of assisting customers build businesses, reduce costs, improve margins, and increase share of market. The team is credited with building, and operating the world’s largest call center, data entry processing, IT services, and successfully implementing numerous solutions at forty-one processing locations worldwide.
WE WILL REDUCE YOUR LABOR COSTS by 40-65%