Using LivePerson to handle your live chats? You might have purchased the subscription and then realized that it is harder to man the agents than you had anticipated.
This is where we come in! We can man live agents to help you get the most out of LivePerson. Our agents are trained and also continuously reviewing the newest features to ensure your organization gets the most benefit out of the investment in LivePerson.
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Premier BPO Admins & Agents for LivePerson
With Premier BPO Admins & Agents for LivePerson.
Looking for LivePerson Admins? We’ll configure and maintain your system, users, and help with reporting and integration.
Need help with manning additional agents across different platforms or time zones or after-hours? Our LivePerson Agents can help augment your current team.
Use Cases for Hiring Premier BPO Agents:
LivePerson Admin Outsourcing
- LiveEngage Campaign setup and Configuration
- LiveEngage survey management including setup and on-going reports
- LiveEngage pre-chat, exit, operator, offline messaging
- Maintenance of pre-defined messages
- User maintenance
Additional Admin functions:
- Proactive Rules
- Proactive Invitation
- Dynamic Button
- Mobile Chat Button
- Chat Reporting
We also provide API and development services as part of our LivePerson Admin service. Looking to build hooks and connect to LivePerson API’s ? We’ll help you set it up.
LivePerson Agent Outsourcing
We’ll help you respond to live inquiries via web, mobile, SMS, facebook, iPhone iMessage.
Why use Premier BPO to outsource your LivePerson Agents and Admin?
Trained Dedicated Resources
With Premier BPO you’ll get a dedicated LivePerson Admin or agent instead of having to deal with a pool of shared resources. Other outsourcing companies will put small customers into a shared services model so each time you contact them, you might get a different person that isn’t familiar with your business, your processes, or your people. With Premier BPO, you will have a dedicated admin that you can always go to and know that they understand your business, your industry, your processes and policies.
Premier BPO was founded in 2003 and has only been providing outsourcing services. We’ve developed processes based on our management team’s experience in the industry and evolved it over time. We look for long-term relationships with customers. We’ve also received industry awards and recognition across the globe.
24/7/365 Chat services