Service Desk Solutions:
The Service Desk is the modern replacement of help desk services and allows technicians to act as the point of contact between the customer served and the company offering services. Centric to customer experience enhancement, service desk technicians resolve issues and troubleshoot incidents while communicating with users effectively.
Premier BPO’s service desk technicians help upgrade, troubleshoot, maintain, and report on all your hardware components and requirements, along with resolving software inconsistencies. With remote-ready systems, they can provide Tier 1 and Tier 2 support 24/7 with omnichannel capabilities.
Utilizing ZOHO CRM, we have an online ticketing portal, which allows our agents to address your concerns in real-time, as soon as the request is sent to the first available agent. In all escalation levels, while providing NOC support, our technicians are capable of resolving urgent tickets at high speed. Whether its email or a call, our service personnel stays involved throughout the process, till the problem is met head-on.
Also guiding with administrative functions, passwords, and licenses, our service desk technicians can help diagnose system concerns and fix them promptly. All OS-related services and staff are Cisco, MCSA, MCSC, and CCMA certified. Offering software as a service (SaaS) as well, our team can help you with set-up and configuration, day to day activities, and end-user interactions.