About Our Customer:
Our customer is a leading CSP – Cloud Service Provider and offers hosted solutions for virtual desktop, servers, business applications, etc. Its clients include businesses of varying sizes and from different industry verticals – Financial Services, Academic Institutions, Insurance, etc.
The customer had invested heavily in the IT infrastructure to bring the best in class solutions to its clients. In order to add more value to its services and to distinguish itself from the competition, our customer needed a partner who had the capability to provide 24x7x365 help desk support to the clients for timely resolution of their complaints.